公开(公告)号：US20140207872A1

公开(公告)日：2014-07-24

申请号：US14223905

申请日：2014-03-24

Applicant: eGain Communications Corporation

Inventor： Ashutosh Roy ,  Promod Narang ,  Jeffrey Huang ,  Sam Hahn

IPC: H04L29/06

CPC classification number: H04L65/403 ,  G06F17/30873 ,  G06Q50/01

Abstract: A method, computer-readable medium and system for enabling communication associated with a webpage are disclosed. One or more communication interfaces may be used to associate content with one or more regions of a webpage. The one or more communication interfaces may be associated with the one or more regions of the webpage. Each communication interface may enable users to submit content for access by at least one other user. In this manner, content may be associated with one or more regions of a webpage, thereby enabling users to more readily and efficiently communicate and/or provide context for content.

Abstract translation: 公开了一种用于实现与网页相关联的通信的方法，计算机可读介质和系统。 可以使用一个或多个通信接口来将内容与网页的一个或多个区域相关联。 一个或多个通信接口可以与网页的一个或多个区域相关联。 每个通信接口可以使得用户能够提交内容以供至少一个其他用户访问。 以这种方式，内容可以与网页的一个或多个区域相关联，从而使得用户能够更容易和有效地传达和/或提供内容的上下文。

公开(公告)号：US20140201288A1

公开(公告)日：2014-07-17

申请号：US14218463

申请日：2014-03-18

Applicant: eGain Communications Corporation

Inventor： Ashutosh Roy ,  Promod Narang ,  Sam Hanh

IPC: H04L29/06

CPC classification number: H04M3/5191 ,  G06Q10/107 ,  G06Q30/0241 ,  H04L65/4007 ,  H04L65/403 ,  H04M3/5166

Abstract: A method, computer-readable medium and system for interacting using content are disclosed. A web response may be executed on a first computer system and/or another computer system associated with the first computer system responsive to the initiation of a call over a voice channel between the first computer system and a second computer system. The web response may include automatically downloading content over a data channel so that it can be automatically presented at the first computer system and/or another computer system associated with the first computer system. The content may include video, audio, information from a social networking website, a blog, other content, some combination thereof, etc. In this manner, more and/or different types of content can be used to communicate with callers by causing content to be presented in conjunction with communication over a voice channel.

Abstract translation: 公开了一种使用内容进行交互的方法，计算机可读介质和系统。 可以响应于通过第一计算机系统和第二计算机系统之间的语音信道的呼叫的发起，在第一计算机系统和/或与第一计算机系统相关联的另一计算机系统上执行网络响应。 web响应可以包括通过数据信道自动下载内容，使得其可以在与第一计算机系统相关联的第一计算机系统和/或另一计算机系统处被自动呈现。 内容可以包括来自社交网站的视频，音频，信息，博客，其他内容，其某种组合等。以这种方式，可以使用更多和/或不同类型的内容来通过使内容与 结合通过语音信道的通信来呈现。

公开(公告)号：US09888074B1

公开(公告)日：2018-02-06

申请号：US14841383

申请日：2015-08-31

Applicant: eGain Communications Corporation

Inventor： Ashutosh Roy ,  Promod Narang

IPC: H04L29/08 ,  H04L29/06

CPC classification number: H04L67/1095 ,  G06Q10/10 ,  H04L65/403 ,  H04L67/02 ,  H04L67/28

Abstract: A method, web browser, and system for co-browsing online content is disclosed. Embodiments enable a co-browsing session between web browsers running on different computer systems using a respective peer proxy server on each computer system. A primary peer proxy server running on a first computer system communicates directly with a web server, while communications from other peer proxy servers running on other computer systems are directed through the primary peer proxy server. The primary peer proxy server accesses online content from the web server for presentation using a web browser running on the first computer system, where the online content is presented simultaneously with modified online content presented using web browsers running on the other computer systems. The online content and the modified online content may be synchronized based upon a web server response associated with a browser event communicated to the web server.

公开(公告)号：US09723037B2

公开(公告)日：2017-08-01

申请号：US14223905

申请日：2014-03-24

Applicant: eGain Communications Corporation

Inventor： Ashutosh Roy ,  Promod Narang ,  Jeffrey Huang ,  Sam Hahn

IPC: H04L29/06 ,  G06F17/30 ,  G06Q50/00

CPC classification number: H04L65/403 ,  G06F17/30873 ,  G06Q50/01

Abstract: A method, computer-readable medium and system for enabling communication associated with a webpage are disclosed. One or more communication interfaces may be used to associate content with one or more regions of a webpage. The one or more communication interfaces may be associated with the one or more regions of the webpage. Each communication interface may enable users to submit content for access by at least one other user. In this manner, content may be associated with one or more regions of a webpage, thereby enabling users to more readily and efficiently communicate and/or provide context for content.

公开(公告)号：US09633129B2

公开(公告)日：2017-04-25

申请号：US14475354

申请日：2014-09-02

Applicant: eGain Communications Corporation

Inventor： Ashutosh Roy ,  Promod Narang

IPC: G06Q30/06 ,  G06F17/30 ,  G06F3/0482 ,  G06F3/0484 ,  H04L29/08

CPC classification number: G06F17/30893 ,  G06F3/0482 ,  G06F3/04842 ,  G06Q30/0641 ,  H04L67/22

Abstract: Embodiments of the present invention may be directed to an interactive system. The interactive system may include a browser application allowing a user to access a website using a communication pathway. The website provides website information in a standardized interchange protocol and also in webpages. The browser application is configured to allow user access to the webpages. The interactive system may also include a module of the browser application compatible with the standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information. The module implements a graphical user interface with the website information that is personalized to the user. The graphical user interface includes a personalized display experience and a personalized interaction experience that are both custom designed for the user.

公开(公告)号：US20150012814A1

公开(公告)日：2015-01-08

申请号：US14475354

申请日：2014-09-02

Applicant: eGain Communications Corporation

Inventor： Ashutosh Roy ,  Promod Narang

IPC: G06F17/30 ,  G06F3/0484 ,  H04L29/08 ,  G06F3/0482

CPC classification number: G06F17/30893 ,  G06F3/0482 ,  G06F3/04842 ,  G06Q30/0641 ,  H04L67/22

Abstract: Embodiments of the present invention may be directed to an interactive system. The interactive system may include a browser application allowing a user to access a website using a communication pathway. The website provides website information in a standardized interchange protocol and also in webpages. The browser application is configured to allow user access to the webpages. The interactive system may also include a module of the browser application compatible with the standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information. The module implements a graphical user interface with the website information that is personalized to the user. The graphical user interface includes a personalized display experience and a personalized interaction experience that are both custom designed for the user.

Abstract translation: 本发明的实施例可以涉及一种交互式系统。 交互式系统可以包括允许用户使用通信路径访问网站的浏览器应用。 该网站以标准化的交换协议和网页提供网站信息。 浏览器应用程序被配置为允许用户访问网页。 交互式系统还可以包括与标准化交换协议兼容的浏览器应用的模块，并被配置为存储和实现用户个性化命令并存储记录的用户历史信息。 该模块实现了一个图形用户界面，其中包含用户个性化的网站信息。 图形用户界面包括为用户定制设计的个性化显示体验和个性化交互体验。