公开(公告)号：US20170005967A1

公开(公告)日：2017-01-05

申请号：US14788410

申请日：2015-06-30

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: H04L12/58 ,  H04L29/08 ,  G06F3/0482 ,  G06F17/30 ,  G06F3/0484 ,  H04L12/26 ,  G06F17/27

CPC classification number: H04L51/16 ,  G06F17/2785 ,  G06F17/30867 ,  G06Q10/101 ,  H04L43/16 ,  H04L51/32 ,  H04L67/10

Abstract: An example method to generate knowledge base articles involves analyzing user-satisfaction indicators of a plurality of user response messages in a forum message board of a cloud computing system. The user response messages are posted in response to a first message requesting assistance related to a computing resource. One of the user response messages having a highest one of the user-satisfaction indicators relative to others of the plurality of user response messages is selected. A knowledge base article is generated based on the selected user response message.

Abstract translation: 生成知识库文章的示例性方法涉及在云计算系统的论坛消息板中分析多个用户响应消息的用户满意度指示符。 响应于请求与计算资源相关的帮助的第一消息来发布用户响应消息。 选择具有相对于多个用户响应消息中的其他人的用户满意度指示中的最高的用户响应消息中的一个。 基于所选择的用户响应消息生成知识库文章。

公开(公告)号：US11687545B2

公开(公告)日：2023-06-27

申请号：US17306822

申请日：2021-05-03

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: G06F16/00 ,  G06F16/248 ,  H04L67/306 ,  G06F16/9535 ,  H04L51/52

CPC classification number: G06F16/248 ,  G06F16/9535 ,  H04L51/52 ,  H04L67/306

Abstract: Methods, apparatus, systems, and articles of manufacture are disclosed for conversation context profiles for use with queries submitted using social media. An example apparatus includes at least one memory, instructions, and at least one processor to execute the instructions to identify a first cloud computing resource based on an electronic message including a query, generate a conversation context profile based on overlapping attributes from at least one of a user, group, or service profile associated with the query, generate a search scope of the query to constrain first search information associated with a cloud computing system to the overlapping attributes, in response to determining that the user profile does not include the first cloud computing resource, grant access to at least one of the first cloud computing resource or second search information based on the conversation context profile, and provide one or more search results based on the search scope.

公开(公告)号：US20170004182A1

公开(公告)日：2017-01-05

申请号：US14788393

申请日：2015-06-30

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: G06F17/30 ,  H04L29/08 ,  H04L12/58

CPC classification number: G06F16/248 ,  G06F16/9535 ,  H04L51/32 ,  H04L67/306

Abstract: An example method involves receiving an electronic message from a user via a social media interface. The electronic message includes a query associated with a resource of a cloud computing system. A search scope is determined based on a profile associated with the user. The search scope is constrained to first information in the cloud computing system. A search is performed based on the query in the cloud computing system. The search is performed on the first information within the search scope. The search excludes second information that is not within the search scope. Search results of the first information are provided to the user via the social media interface.

Abstract translation: 一个示例性方法涉及经由社交媒体接口从用户接收电子消息。 电子消息包括与云计算系统的资源相关联的查询。 基于与用户相关联的简档来确定搜索范围。 搜索范围被限制在云计算系统中的第一个信息。 基于云计算系统中的查询进行搜索。 搜索范围内的第一个信息进行搜索。 该搜索排除不在搜索范围内的第二个信息。 第一个信息的搜索结果通过社交媒体界面提供给用户。

公开(公告)号：US10075442B2

公开(公告)日：2018-09-11

申请号：US14788413

申请日：2015-06-30

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: H04L29/06 ,  H04W4/21 ,  H04W4/60 ,  G06F17/30 ,  H04W4/00 ,  H04W4/20 ,  H04L29/08

CPC classification number: H04L63/10 ,  G06F16/144 ,  G06F21/6218 ,  H04L67/10 ,  H04W4/21 ,  H04W4/60

Abstract: An example method to grant authorization to a user for accessing a cloud computing resource involves receiving a first message from a user via a social media interface. The first message includes a request to access a cloud computing resource. The example method involves determining whether the user is authorized to access the cloud computing resource. When the user is not authorized to access the cloud computing resource, the example method involves determining whether the authorization can be automatically granted without human intervention. When the authorization can be automatically granted without human intervention, the authorization is granted to the user. When the authorization cannot be automatically granted, a second message is sent to an administrator to request the human intervention to grant the user the authorization to access the cloud computing resource.

公开(公告)号：US20170041265A1

公开(公告)日：2017-02-09

申请号：US14817881

申请日：2015-08-04

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: H04L12/58

CPC classification number: H04L51/14 ,  H04L51/046 ,  H04L51/32

Abstract: An example method to manage delivery of messages in an enterprise network environment involves receiving a message from a user of the enterprise network environment via a social media network. The example method involves identifying an occupational position of the user and scanning the message for at least one of identifiers. The example method involves determining whether the message includes at least one of the identifiers. When the message does not include at least one of the identifiers, the example method involves delivering the message to at least one of a first plurality of users of an enterprise entity via the social media network, the first plurality of users characterized by a same occupational position as the user. When the message includes at least one of the identifiers, the example method involves identifying a different enterprise entity including a second plurality of users associated with at least one of the identifiers, at least one of the second plurality of users characterized by a different occupational position as the user. When the message includes at least one of the identifiers, the example method involves delivering the message to at least one of the second plurality of users via the social media network.

Abstract translation: 在企业网络环境中管理消息传递的示例性方法包括经由社交媒体网络从企业网络环境的用户接收消息。 示例性方法涉及识别用户的职业位置并扫描消息中的至少一个标识符。 示例性方法涉及确定消息是否包括至少一个标识符。 当该消息不包括至少一个标识符时，该示例方法涉及经由社交媒体网络将消息传递给企业实体的第一多个用户中的至少一个，所述第一多个用户的特征在于相同的职业 作为用户的位置。 当消息包括至少一个标识符时，示例性方法涉及识别包括与至少一个标识符相关联的第二多个用户的不同企业实体，以不同职业位置为特征的第二组多个用户中的至少一个 作为用户。 当消息包括至少一个标识符时，该示例方法涉及通过社交媒体网络将消息传递给第二组多个用户中的至少一个。

公开(公告)号：US20170006032A1

公开(公告)日：2017-01-05

申请号：US14788413

申请日：2015-06-30

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: H04L29/06

CPC classification number: H04L63/10 ,  G06F17/30103 ,  G06F21/6218 ,  G06Q50/01 ,  H04L67/10 ,  H04W4/21 ,  H04W4/60

Abstract: An example method to grant authorization to a user for accessing a cloud computing resource involves receiving a first message from a user via a social media interface. The first message includes a request to access a cloud computing resource. The example method involves determining whether the user is authorized to access the cloud computing resource. When the user is not authorized to access the cloud computing resource, the example method involves determining whether the authorization can be automatically granted without human intervention. When the authorization can be automatically granted without human intervention, the authorization is granted to the user. When the authorization cannot be automatically granted, a second message is sent to an administrator to request the human intervention to grant the user the authorization to access the cloud computing resource.

Abstract translation: 授予用户访问云计算资源的授权的示例性方法涉及经由社交媒体接口从用户接收第一消息。 第一个消息包括访问云计算资源的请求。 该示例方法涉及确定用户是否被授权访问云计算资源。 当用户未被授权访问云计算资源时，该示例方法涉及确定是否可以在不进行人为干预的情况下自动授权。 授权可以在不经人为干预的情况下自动授予，授权给用户。 当授权不能被自动授予时，第二个消息被发送给管理员以请求人为干预，授予用户访问云计算资源的权限。

公开(公告)号：US10257143B2

公开(公告)日：2019-04-09

申请号：US14788410

申请日：2015-06-30

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: H04L29/08 ,  H04L12/58 ,  H04L12/26 ,  G06F17/27 ,  G06F17/30

Abstract: An example method to generate knowledge base articles involves analyzing user-satisfaction indicators of a plurality of user response messages in a forum message board of a cloud computing system. The user response messages are posted in response to a first message requesting assistance related to a computing resource. One of the user response messages having a highest one of the user-satisfaction indicators relative to others of the plurality of user response messages is selected. A knowledge base article is generated based on the selected user response message.

公开(公告)号：US10250539B2

公开(公告)日：2019-04-02

申请号：US14817881

申请日：2015-08-04

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: H04L12/58 ,  H04L12/24

Abstract: An example method to manage delivery of messages in an enterprise network environment involves receiving a message from a user of the enterprise network environment via a social media network. The example method involves identifying an occupational position of the user and scanning the message for at least one of identifiers. The example method involves determining whether the message includes at least one of the identifiers. When the message does not include at least one of the identifiers, the example method involves delivering the message to at least one of a first plurality of users of an enterprise entity via the social media network, the first plurality of users characterized by a same occupational position as the user. When the message includes at least one of the identifiers, the example method involves identifying a different enterprise entity including a second plurality of users associated with at least one of the identifiers, at least one of the second plurality of users characterized by a different occupational position as the user. When the message includes at least one of the identifiers, the example method involves delivering the message to at least one of the second plurality of users via the social media network.

公开(公告)号：US20170041435A1

公开(公告)日：2017-02-09

申请号：US14817899

申请日：2015-08-04

Applicant: VMware, Inc.

Inventor： Glen Robert Simpson ,  Didier Giannesini ,  Clive Ilan Ross

IPC: H04L29/08 ,  H04L12/58 ,  H04L12/26

Abstract: An example method to generate communication clients in an enterprise network environment involves receiving a status from a resource management system, the status associated with a computing resource of the enterprise network environment. The example method involves determining whether the status satisfies a threshold. When the status satisfies the threshold, the example method involves selecting a plurality of users based on a status agreement. When the status satisfies the threshold, the example method involves generating a communication client associated with the resource. When the status satisfies the threshold, the example method involves inviting the selected plurality of users via a social media interface to access the communication client.

Abstract translation: 在企业网络环境中生成通信客户端的示例方法包括从资源管理系统接收与企业网络环境的计算资源相关联的状态。 该示例方法涉及确定状态是否满足阈值。 当状态满足阈值时，该示例方法涉及基于状态协议来选择多个用户。 当状态满足阈值时，示例方法涉及生成与资源相关联的通信客户端。 当状态满足阈值时，示例性方法包括通过社交媒体接口邀请所选择的多个用户来访问通信客户端。