Abstract:
A calling party calls a called party and leaves a message on a voice messaging system after receiving a no-answer status if the calling party is willing to pay to leave a message and if the calling party has given permission to send messages. The calling party is connected with the voice messaging system responsive to a trigger in the telephone system. The voice messaging system receives and stores the message for future retrieval by the called party. The called party can then dial the messaging system to play the message. However, the called party does not establish the voice messaging system for his associated number, rather the calling party provides permission to send the message. An indicator may be provided to the called party alerting the called party to the waiting message. The called party then dials the voice messaging system and retrieves the stored message. Prompts may be provided to the calling party for message options.
Abstract:
A location visit detail service, typically provided by a wireless carrier to a subscriber, includes a portable wireless device, a location identification means and a central processor. The central processor periodically receives location data generated by the location identification means. The central processor data transforms the location data into time and position data pairs that identify the location of the portable wireless device at a particular time. Through a geographic information system database, the position data is converted to street address data. The details data is provided by the wireless carrier to the subscriber, which can use the details data to provide a summary report describing the activity of the service person. This summary report can be used for preparation of bills or for gathering statistics on (individual or group) service person efficiency. Alternatively, the wireless carrier can prepare the report that is then transmitted to the subscriber.
Abstract:
A location visit confirmation service includes a portable wireless device, a schedule of predetermined sites, a location identification means and a central processor. The central processor periodically receives position data generated by the location identification means identifying the location of the portable wireless device. The central processor compares this position data to the schedule of predetermined sites. Using a threshold based on distance, or distance and time, it is determined whether a service person completed a visit to one of the sites in the schedule. At the end of the site visit confirmation evaluation period, a summary report is generated that confirms those scheduled site visits that were completed. The summary report is provided by the wireless carrier to the subscriber.
Abstract:
Call detail service is provided using a trigger that only activates after the disposition of a telephone call is known, for example, a T-Busy and/or a T_NoAnswer. When a telephone call encounters the T-Busy or T_NoAnswer trigger a terminating central office switch attempts to complete the call. If the call is not completed because it is busy or not answered, the information related to the call is sent to a service control point. The service control point creates a call information record. The call information record is sent to a service management system that used the call information record to create a call detail report. Using the T_Busy and/or T_NoAnswer triggers eliminates the need to collect data for every telephone call to determine which calls are not completed because they are not answered or busy. As a result processing complexity and storage requirements are significantly reduced.
Abstract:
Method and apparatus are disclosed for contacting users based on the completion of an online session, such as an Internet session. A user begins an online session by logging into an access provider, such as an Internet Service Provider. Upon completion of the online session, the access provider can store online session data that describes the online session. The online session data may include such information as the identity of the user (e.g., a phone number, an address, and so forth) and the time the online session ended. This online session data can be processed by a caller in order to identify users to call. The caller may be the access provider or a third party, such as a telemarketer. The online session data may be processed in various manners. The online session data may be compared to data of failed calls to identify users who could not be contacted before, but that may now available based on the completion of their online sessions. The online session data may be processed to identify users having online sessions that were completed within some time interval. The online session data can be processed in other ways.
Abstract:
A location visit confirmation service includes a portable wireless device, a schedule of predetermined sites, a location identification system, and a central processor. The central processor periodically receives position data generated by the location identification system identifying the location of the portable wireless device. The central processor compares this position data to the schedule of predetermined sites. Using a threshold based on distance, or distance and time, it is determined whether a service person completed a visit to one of the sites in the schedule. At the end of the site visit confirmation evaluation period, a summary report is generated that confirms those scheduled site visits that were completed. The summary report is provided by the wireless carrier to the subscriber.
Abstract:
A method of delivering a call to a called party's device. The method includes receiving a call directed to a wireline device and validating that a telephone number of the wireline device is associated with a telephone number of a wireless device. The method also includes transmitting a message to the wireless device, delivering the call to the wireline device when a return message is not received from the wireless device, and determining a location of the wireless device when a return message is received from the wireless device. The method further includes comparing the location of the wireless device with a location of the wireline device, delivering the call to the wireless device when the location of the wireless device is not within a predefined vicinity of the location of the wireline device, and delivering the call to the wireline device when the location of the wireless device is within a predefined vicinity of the location of the wireline device.
Abstract:
An emergency notification system. The system includes a first server for receiving an emergency communication from a telecommunications network and for transmitting a message to a subscriber of the emergency notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with information associated with a subscriber.
Abstract:
A calling party dials a called party, a no-answer status is received, and the called number is automatically redialed at intervals until receiving an answer status or reaching a maximum limit. Prompting a user for redial options may be included. A called party may be requested to select connection before the call is connected to the calling party.
Abstract:
A location visit detail service, typically provided by a wireless carrier to a subscriber, includes a portable wireless device, a location identification means and a central processor. The central processor periodically receives location data generated by the location identification means. The central processor data transforms the location data into time and position data pairs that identify the location of the portable wireless device at a particular time. Through a geographic information system database, the position data is converted to street address data. The details data is provided by the wireless carrier to the subscriber, which can use the details data to provide a summary report describing the activity of the service person. This summary report can be used for preparation of bills or for gathering statistics on (individual or group) service person efficiency. Alternatively, the wireless carrier can prepare the report that is then transmitted to the subscriber.