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    ALERT FILTERING BASED ON SERVICE TO FACILITATE TRIAGE
    1.
    发明申请
    ALERT FILTERING BASED ON SERVICE TO FACILITATE TRIAGE 有权

    公开(公告)号：US20250045140A1

    公开(公告)日：2025-02-06

    申请号：US18229048

    申请日：2023-08-01

    Applicant: ServiceNow, Inc.

    Inventor： Rani Tzur ,  Shay Cohen ,  Maia Golan ,  Maayan Wigelman

    IPC: G06F11/07 ,  G06F9/451

    Abstract: In various embodiments, a process for alert filtering based on service to facilitate triage includes receiving an alert, identifying a configuration item of a computer information technology configuration management system associated with the alert, and identifying a property of the configuration item stored separately from one or more properties included in the alert. The process includes enabling filtering of the alert based on the property of the configuration item.

    Context-Aware Automated Root Cause Analysis in Managed Networks
    2.
    发明申请
    Context-Aware Automated Root Cause Analysis in Managed Networks 有权

    公开(公告)号：US20210320836A1

    公开(公告)日：2021-10-14

    申请号：US16845269

    申请日：2020-04-10

    Applicant: ServiceNow, Inc.

    Inventor： Yair Leibkowiz ,  Yuval Rimar ,  Rani Tzur ,  Maayan Wigelman ,  Dov Miron ,  Bnayahu Makovsky

    IPC: H04L12/24 ,  G06F9/54 ,  G06F16/23

    Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items. One or more processors may be configured to: extract, from a particular alert, a particular configuration item referred to therein that is associated with a particular problem; determine, by way of the relationships, a set of configuration items within a topological distance of the particular configuration item; identify, by way of the change records, one or more change requests that refer to any of the set of configuration items; and calculate root cause scores for the one or more change requests, wherein the root cause scores respectively represent estimations of impacts that the changes of the one or more change requests had on causing the particular alert.

    Context-aware automated root cause analysis in managed networks
    4.
    发明授权
    Context-aware automated root cause analysis in managed networks 有权

    公开(公告)号：US11296922B2

    公开(公告)日：2022-04-05

    申请号：US16845269

    申请日：2020-04-10

    Applicant: ServiceNow, Inc.

    Inventor： Yair Leibkowiz ,  Yuval Rimar ,  Rani Tzur ,  Maayan Wigelman ,  Dov Miron ,  Bnayahu Makovsky

    IPC: H04L41/0631 ,  G06F9/54 ,  G06F16/23 ,  H04L41/069

    Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items. One or more processors may be configured to: extract, from a particular alert, a particular configuration item referred to therein that is associated with a particular problem; determine, by way of the relationships, a set of configuration items within a topological distance of the particular configuration item; identify, by way of the change records, one or more change requests that refer to any of the set of configuration items; and calculate root cause scores for the one or more change requests, wherein the root cause scores respectively represent estimations of impacts that the changes of the one or more change requests had on causing the particular alert.

    Context-aware automated root cause analysis in managed networks
    5.
    发明授权
    Context-aware automated root cause analysis in managed networks 有权

    公开(公告)号：US12273230B2

    公开(公告)日：2025-04-08

    申请号：US17681070

    申请日：2022-02-25

    Applicant: ServiceNow, Inc.

    Inventor： Yair Leibkowiz ,  Yuval Rimar ,  Rani Tzur ,  Maayan Wigelman ,  Dov Miron ,  Bnayahu Makovsky

    IPC: H04L41/0631 ,  G06F9/54 ,  G06F16/23 ,  H04L41/069 ,  H04L41/0895 ,  H04L41/12

    Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items. One or more processors may be configured to: extract, from a particular alert, a particular configuration item referred to therein that is associated with a particular problem; determine, by way of the relationships, a set of configuration items within a topological distance of the particular configuration item; identify, by way of the change records, one or more change requests that refer to any of the set of configuration items; and calculate root cause scores for the one or more change requests, wherein the root cause scores respectively represent estimations of impacts that the changes of the one or more change requests had on causing the particular alert.

    Context-Aware Automated Root Cause Analysis in Managed Networks
    6.
    发明申请
    Context-Aware Automated Root Cause Analysis in Managed Networks 有权

    公开(公告)号：US20220182279A1

    公开(公告)日：2022-06-09

    申请号：US17681070

    申请日：2022-02-25

    Applicant: ServiceNow, Inc.

    Inventor： Yair Leibkowiz ,  Yuval Rimar ,  Rani Tzur ,  Maayan Wigelman ,  Dov Miron ,  Bnayahu Makovsky

    IPC: H04L41/0631 ,  G06F16/23 ,  G06F9/54

    Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items. One or more processors may be configured to: extract, from a particular alert, a particular configuration item referred to therein that is associated with a particular problem; determine, by way of the relationships, a set of configuration items within a topological distance of the particular configuration item; identify, by way of the change records, one or more change requests that refer to any of the set of configuration items; and calculate root cause scores for the one or more change requests, wherein the root cause scores respectively represent estimations of impacts that the changes of the one or more change requests had on causing the particular alert.

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