知搜-全球专利检索

  1. Login
  2. Sign Up

Search Results

19 records (took 0.013 seconds)

    Server-Side Workflow Improvement Based on Client-Side Data Mining
    1.
    发明申请
    Server-Side Workflow Improvement Based on Client-Side Data Mining 有权

    公开(公告)号：US20230033909A1

    公开(公告)日：2023-02-02

    申请号：US17863849

    申请日：2022-07-13

    Applicant: ServiceNow, Inc.

    Inventor： Manjeet Singh ,  Hans Jochen Gerhard Pohle ,  Vadim Denisov ,  Ciprian Mocanu

    IPC: H04L67/01 ,  H04L67/50

    Abstract: An embodiment may involve a server-side log collected by a server device, where the server-side log includes a set of entries indicating a unique identifier, and wherein the unique identifier is assigned to a work item of a server-based application executed by the server device. The embodiment may further involve one or more processors configured to: receive, from a client device disposed upon a network, a client-side log, wherein the client-side log includes operational data related to usage of a client-based application executed by the client device; identify, from the operational data, the client-based application and one or more activities performed by the client-based application; determine that the one or more activities are related to the unique identifier; based on the one or more activities, determine an action that can be taken to improve efficacy of the server-based application; and write, to the persistent storage, a representation of the action.

    Server-side workflow improvement based on client-side data mining
    2.
    发明授权
    Server-side workflow improvement based on client-side data mining 有权

    公开(公告)号：US11811847B2

    公开(公告)日：2023-11-07

    申请号：US17863849

    申请日：2022-07-13

    Applicant: ServiceNow, Inc.

    Inventor： Manjeet Singh ,  Hans Jochen Gerhard Pohle ,  Vadim Denisov ,  Ciprian Mocanu

    IPC: H04L67/01 ,  H04L67/50

    CPC classification number: H04L67/01 ,  H04L67/535

    Abstract: An embodiment may involve a server-side log collected by a server device, where the server-side log includes a set of entries indicating a unique identifier, and wherein the unique identifier is assigned to a work item of a server-based application executed by the server device. The embodiment may further involve one or more processors configured to: receive, from a client device disposed upon a network, a client-side log, wherein the client-side log includes operational data related to usage of a client-based application executed by the client device; identify, from the operational data, the client-based application and one or more activities performed by the client-based application; determine that the one or more activities are related to the unique identifier; based on the one or more activities, determine an action that can be taken to improve efficacy of the server-based application; and write, to the persistent storage, a representation of the action.

    SYSTEMS AND METHOD FOR INCIDENT SCORECARD
    3.
    发明申请
    SYSTEMS AND METHOD FOR INCIDENT SCORECARD 审中-公开

    公开(公告)号：US20190340559A1

    公开(公告)日：2019-11-07

    申请号：US15971774

    申请日：2018-05-04

    Applicant: ServiceNow, Inc.

    Inventor： Aida Rikovic Tabak ,  Marta Penzo ,  Andrei-Mihai Gabur ,  Ciprian Mocanu ,  Jimmy Castex ,  Lidhvija Boini ,  Anita Lugomer ,  Georgi Ivanov ,  Ramya Raghavan

    IPC: G06Q10/06 ,  H04L29/08 ,  G06F9/50

    Abstract: A system includes a client instance hosted by a datacenter, wherein the client instance is generated for one or more client networks. The system performs operations comprising generating a graphical user interface, receiving, via the graphical user interface, an input adjusting the selected time period, and updating the graphical user interface in real time in response to the received input. The graphical user interface includes a timeline that spans an entirety of an incident dataset, a selected time period, wherein the selected time period is a portion of the timeline, a plot of incident data from the incident dataset over the selected time period, and a plurality of calculated metrics based on the incident data during the selected time period.

    EXTERNAL DATA COLLECTION FOR REST API BASED PERFORMANCE ANALYTICS
    8.
    发明申请
    EXTERNAL DATA COLLECTION FOR REST API BASED PERFORMANCE ANALYTICS 审中-公开

    公开(公告)号：US20190102440A1

    公开(公告)日：2019-04-04

    申请号：US15787409

    申请日：2017-10-18

    Applicant: ServiceNow, Inc.

    Inventor： Aida Rikovic Tabak ,  Ciprian Mocanu ,  Andrei Gabur ,  Adrianus Augustinus Mathijssen ,  Georgi Ivanov

    IPC: G06F17/30 ,  G06F9/44 ,  G06F11/34 ,  G06F11/30

    Abstract: A hosted client instance includes a performance analytics module to present an internal key performance indicator and an external key performance indicator on a performance analytics dashboard. A query is executed to a connection to an external data source over a network to obtain a result set of data associated with the external key performance indicator. REST APIs associated with the performance analytics module are executed to: store the result set of data in a performance analytics storage device on the hosted client instance, the performance analytics storage device storing both the data associated with external and internal key performance indicators; and render, via a UI rendering engine of the performance analytics module, one or more widgets on the performance analytics dashboard. The REST APIs interact with the data associated with the internal and external indicators in the storage device to render the one or more widgets.

    Server-Side Workflow Improvement Based on Client-Side Data Mining
    9.
    发明公开
    Server-Side Workflow Improvement Based on Client-Side Data Mining 审中-公开

    公开(公告)号：US20240031421A1

    公开(公告)日：2024-01-25

    申请号：US18375757

    申请日：2023-10-02

    Applicant: ServiceNow, Inc.

    Inventor： Manjeet Singh ,  Hans Jochen Gerhard Pohle ,  Vadim Denisov ,  Ciprian Mocanu

    IPC: H04L67/01 ,  H04L67/50

    CPC classification number: H04L67/01 ,  H04L67/535

    Abstract: An embodiment may involve a server-side log collected by a server device, where the server-side log includes a set of entries indicating a unique identifier, and wherein the unique identifier is assigned to a work item of a server-based application executed by the server device. The embodiment may further involve one or more processors configured to: receive, from a client device disposed upon a network, a client-side log, wherein the client-side log includes operational data related to usage of a client-based application executed by the client device; identify, from the operational data, the client-based application and one or more activities performed by the client-based application; determine that the one or more activities are related to the unique identifier; based on the one or more activities, determine an action that can be taken to improve efficacy of the server-based application; and write, to the persistent storage, a representation of the action.

    Multi-Dimensional Process Mining and Analysis
    10.
    发明公开
    Multi-Dimensional Process Mining and Analysis 审中-公开

    公开(公告)号：US20230196240A1

    公开(公告)日：2023-06-22

    申请号：US17558474

    申请日：2021-12-21

    Applicant: ServiceNow, Inc.

    Inventor： Hans Joachim Gerhard Pohle ,  Manjeet Singh ,  Bojan Tomic ,  Vadim Denisov ,  Ciprian Mocanu ,  Andrei Vlad Olteanu

    IPC: G06Q10/06 ,  G06F9/54

    CPC classification number: G06Q10/0633 ,  G06F9/542

    Abstract: An embodiment involves receiving a request specifying a particular process, wherein an event table associates event identifiers of events, process identifiers of processes that generated to the events, timestamps of times when the events occurred, states of the processes at the times, and references to related processes; generating nodes of a graph, wherein the particular process and each of its related processes are represented by entity nodes annotated with respective process identifiers, and the events are represented by event nodes annotated with respective event identifiers; generating edges between the entity nodes and the event nodes for which the events of the event nodes either were: generated by the processes represented by the entity nodes, or refer to the processes represented by the entity nodes; and generating edges between pairs of the event nodes that: generated by a common process, and the events of which occurred sequentially according to their timestamps.

Patent Agency Ranking