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    System and method for providing remote automatic speech recognition services via a packet network
    1.
    发明授权
    System and method for providing remote automatic speech recognition services via a packet network 有权
    用于通过分组网络提供远程自动语音识别服务的系统和方法

    公开(公告)号：US06366886B1

    公开(公告)日：2002-04-02

    申请号：US09533820

    申请日：2000-03-24

    Applicant: Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    Inventor： Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    IPC: G01L1506

    CPC classification number: G10L15/30 ,  H04M3/493 ,  H04M3/4936 ,  H04M7/006 ,  Y10S707/99945 ,  Y10S707/99948

    Abstract: A system and method of operating an automatic speech recognition service using a client-server architecture is used to make ASR services accessible at a client location remote from the location of the main ASR engine. The present invention utilizes client-server communications over a packet network, such as the Internet, where the ASR server receives a grammar from the client, receives information representing speech from the client, performs speech recognition, and returns information based upon the recognized speech to the client.

    Abstract translation: 使用使用客户端 - 服务器架构来操作自动语音识别服务的系统和方法用于使ASR服务在远离主ASR引擎的位置的客户端位置可访问。 本发明通过诸如因特网的分组网络利用客户端 - 服务器通信，其中ASR服务器从客户端接收语法，从客户端接收表示语音的信息，执行语音识别，并且基于所识别的语音返回信息 客户端。

    Customer service system, method, and software program product for responding to queries using natural language understanding
    2.
    发明授权
    Customer service system, method, and software program product for responding to queries using natural language understanding 有权
    客户服务系统，方法和软件程序产品，用于响应使用自然语言理解的查询

    公开(公告)号：US08391464B1

    公开(公告)日：2013-03-05

    申请号：US12803314

    申请日：2010-06-24

    Applicant: Robert Douglas Sharp

    Inventor： Robert Douglas Sharp

    IPC: H04M3/00

    CPC classification number: H04M3/5166 ,  H04M3/00 ,  H04M3/5231 ,  H04M2201/40 ,  H04M2203/558

    Abstract: The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

    Abstract translation: 本发明使用自然语言理解来增加客户服务系统以自动方式响应用户查询的能力。 客户服务系统接收来自用户的查询，并向用户提供让系统稍后与用户联系的选项。 如果用户接受要约，则客户服务系统将离线处理查询，包括向自然语言理解解释器提供查询。 系统使用自然语言理解解释来确定用户的查询是否在经常询问的查询的数据库中。 对于经常询问的查询的数据库中的每个查询，存在预定的响应协议。 如果用户的查询基本上与数据库中的查询匹配，则IVR系统根据用于查询的预定响应协议，自动响应用户。

    Timing of speech recognition over lossy transmission systems
    3.
    发明授权
    Timing of speech recognition over lossy transmission systems 有权
    有损传输系统语音识别的时序

    公开(公告)号：US07496503B1

    公开(公告)日：2009-02-24

    申请号：US11611983

    申请日：2006-12-18

    Applicant: Richard Vandervoort Cox ,  Stephen Michael Marcus ,  Mazin G. Rahim ,  Nambirajan Seshadri ,  Robert Douglas Sharp

    Inventor： Richard Vandervoort Cox ,  Stephen Michael Marcus ,  Mazin G. Rahim ,  Nambirajan Seshadri ,  Robert Douglas Sharp

    IPC: G10L19/00

    CPC classification number: G10L15/02 ,  G10L15/20

    Abstract: Recognizing a stream of speech received as speech vectors over a lossy communications link includes constructing for a speech recognizer a series of speech vectors from packets received over a lossy packetized transmission link, wherein some of the packets associated with each speech vector are lost or corrupted during transmission. Each constructed speech vector is multi-dimensional and includes associated features. After waiting for a predetermined time, speech vectors are generated and potentially corrupted features within the speech vector are indicated to the speech recognizer when present. Speech recognition is attempted at the speech recognizer on the speech vectors when corrupted features are present. This recognition may be based only on certain or valid features within each speech vector. Retransmission of a missing or corrupted packet is requested when corrupted values are indicated by the indicating step and when the attempted recognition step fails.

    Abstract translation: 识别通过有损通信链路作为语音向量接收的语音流包括：通过有损分组化传输链路从分组接收的分组来构建语音识别器的一系列语音向量，其中与每个语音向量相关联的一些分组丢失或损坏 传输。 每个构造的语音向量是多维的并且包括相关联的特征。 在等待预定的时间之后，产生语音向量，并且在存在时将语音向量内潜在的损坏的特征指示给语音识别器。 当存在损坏的特征时，语音识别器在语音向量上尝试语音识别。 该识别可以仅基于每个语音向量内的某些或有效特征。 当指示步骤指示损坏的值以及尝试的识别步骤失败时，请求重新发送丢失或损坏的数据包。

    Speech recognition over lossy networks with rejection threshold
    4.
    发明授权
    Speech recognition over lossy networks with rejection threshold 有权
    具有拒绝门槛的有损网络的语音识别

    公开(公告)号：US07171359B1

    公开(公告)日：2007-01-30

    申请号：US10902304

    申请日：2004-07-29

    Applicant: Richard Vandervoort Cox ,  Stephen Michael Marcus ,  Mazin G. Rahim ,  Nambirajan Seshadri ,  Robert Douglas Sharp

    Inventor： Richard Vandervoort Cox ,  Stephen Michael Marcus ,  Mazin G. Rahim ,  Nambirajan Seshadri ,  Robert Douglas Sharp

    IPC: G10L15/06

    CPC classification number: G10L15/02 ,  G10L15/20

    Abstract: Recognizing a stream of speech received as speech vectors over a lossy communications link includes constructing for a speech recognizer a series of speech vectors from packets received over a lossy packetized transmission link, wherein some of the packets associated with each speech vector are lost or corrupted during transmission. Each constructed speech vector is multi-dimensional and includes associated features. Potentially corrupted features within the speech vector are indicated to the speech recognizer when present. Speech recognition is attempted at the speech recognizer on the speech vectors when corrupted features are present. This recognition may be based only on certain or valid features within each speech vector. Retransmission of a missing or corrupted packet is requested when corrupted values are indicated by the indicating step and when the attempted recognition step fails.

    Abstract translation: 识别通过有损通信链路作为语音向量接收的语音流包括：通过有损分组化传输链路从分组接收的分组来构建语音识别器的一系列语音向量，其中与每个语音向量相关联的一些分组丢失或损坏 传输。 每个构造的语音向量是多维的并且包括相关联的特征。 语音向量中的潜在损坏的特征在存在时被指示给语音识别器。 当存在损坏的特征时，语音识别器在语音向量上尝试语音识别。 该识别可以仅基于每个语音向量内的某些或有效特征。 当指示步骤指示损坏的值以及尝试的识别步骤失败时，请求重新发送丢失或损坏的数据包。

    System and method for providing remote automatic speech recognition and text to speech services via a packet network
    6.
    发明授权
    System and method for providing remote automatic speech recognition and text to speech services via a packet network 有权
    用于通过分组网络提供远程自动语音识别和文本到语音服务的系统和方法

    公开(公告)号：US07139715B2

    公开(公告)日：2006-11-21

    申请号：US11031386

    申请日：2005-01-07

    Applicant: Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    Inventor： Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    IPC: G10L15/06

    CPC classification number: G10L15/30 ,  H04M3/493 ,  H04M3/4936 ,  H04M7/006

    Abstract: A system and method of operating an automatic speech recognition application over an Internet Protocol network is disclosed. The ASR application communicates over a packet network such as an Internet Protocol network or a wireless network. A grammar for recognizing received speech from a user over the IP network is selected from a plurality of grammars according to a user-selected application. A server receives information representing speech over the IP network, performs speech recognition using the selected grammar, and returns information based upon the recognized speech. Sub-grammars may be included within the grammar to recognize speech from sub-portions of a dialog with the user.

    Abstract translation: 公开了一种通过互联网协议网络操作自动语音识别应用的系统和方法。 ASR应用通过诸如因特网协议网络或无线网络的分组网络进行通信。 根据用户选择的应用，从多个语法中选择用于通过IP网络识别来自用户的接收到的语音的语法。 服务器通过IP网络接收表示语音的信息，使用所选择的语法进行语音识别，并基于识别的语音返回信息。 子语法可以被包括在语法中以从用户的对话的子部分识别语音。

    System and method for providing remote automatic speech recognition and text-to-speech services via a packet network
    7.
    发明授权
    System and method for providing remote automatic speech recognition and text-to-speech services via a packet network 有权
    用于通过分组网络提供远程自动语音识别和文本到语音服务的系统和方法

    公开(公告)号：US06856960B1

    公开(公告)日：2005-02-15

    申请号：US10347977

    申请日：2003-01-21

    Applicant: Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    Inventor： Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    IPC: G10L15/28 ,  H04M3/493 ,  H04M7/00 ,  G10L15/06

    CPC classification number: G10L15/30 ,  H04M3/493 ,  H04M3/4936 ,  H04M7/006

    Abstract: A system and method of operating an automatic speech recognition service using a client-server architecture is used to make automatic speech recognition (ASR) and text to speech (TTS) services accessible at a client location remote from the location of the main ASR and TTS engines. The present invention utilizes client-server communications over a packet network, such as the Internet or a wireless network, where the ASR/TTS server receives a grammar from the client or selects from a locally second plurality of grammars, receives information representing speech from the client, performs speech recognition, and returns information based upon the recognized speech to the client.

    Abstract translation: 使用使用客户机 - 服务器架构来操作自动语音识别服务的系统和方法被用于使自动语音识别（ASR）和文本到语音（TTS）服务在远离主ASR和TTS的位置的客户端位置可访问 引擎。 本发明通过诸如因特网或无线网络的分组网络利用客户端 - 服务器通信，其中ASR / TTS服务器从客户端接收语法或从本地第二多个语法中选择语言，从而从 客户端，执行语音识别，并且基于所识别的语音将信息返回给客户端。

    System and method of providing generated speech via a network
    9.
    发明授权
    System and method of providing generated speech via a network 有权
    通过网络提供生成的语音的系统和方法

    公开(公告)号：US08209184B1

    公开(公告)日：2012-06-26

    申请号：US11548882

    申请日：2006-10-12

    Applicant: Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    Inventor： Pamela Leigh Dragosh ,  David Bjorn Roe ,  Robert Douglas Sharp

    IPC: G10L21/00 ,  G10L15/00 ,  G10L15/18 ,  G10L13/00

    CPC classification number: G10L15/30 ,  G10L13/00 ,  G10L15/19 ,  G10L15/22 ,  G10L2015/223 ,  H04M3/493 ,  H04M3/4936 ,  H04M7/006

    Abstract: A system and method of operating an automatic speech recognition application over an Internet Protocol network is disclosed. The ASR application communicates over a packet network such as an Internet Protocol network or a wireless network. A grammar for recognizing received speech from a user over the IP network is selected from a plurality of grammars according to a user-selected application. A server receives information representing speech over the IP network, performs speech recognition using the selected grammar, and returns information based upon the recognized speech. Sub-grammars may be included within the grammar to recognize speech from sub-portions of a dialog with the user.

    Abstract translation: 公开了一种通过互联网协议网络操作自动语音识别应用的系统和方法。 ASR应用通过诸如因特网协议网络或无线网络的分组网络进行通信。 根据用户选择的应用，从多个语法中选择用于通过IP网络识别来自用户的接收到的语音的语法。 服务器通过IP网络接收表示语音的信息，使用所选择的语法进行语音识别，并基于识别的语音返回信息。 子语法可以被包括在语法中以从用户的对话的子部分识别语音。

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