公开(公告)号：US11196688B2

公开(公告)日：2021-12-07

申请号：US16720453

申请日：2019-12-19

Applicant: NCR Corporation

Inventor： Brent Vance Zucker ,  Mehtab Chithiwala ,  Yehoshua Zvi Licht ,  Kelly Gernatt Martinez ,  Pahul Singh Matharu ,  Yongching Tee

IPC: H04L12/58 ,  G06F40/284 ,  G06F40/30 ,  G06N3/00 ,  H04L29/08 ,  G06Q30/00

Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.

公开(公告)号：US11671384B2

公开(公告)日：2023-06-06

申请号：US17469122

申请日：2021-09-08

Applicant: NCR Corporation

Inventor： Brent Vance Zucker ,  Mehtab Chithiwala ,  Yehoshua Zvi Licht ,  Kelly Gernatt Martinez ,  Pahul Singh Matharu ,  Yongching Tee

IPC: H04L51/02 ,  G06F40/284 ,  G06F40/30 ,  H04L51/52 ,  H04L67/50 ,  G06N3/00 ,  G06Q30/00 ,  H04L51/04 ,  H04L67/306 ,  G06N3/004 ,  G06Q30/01

CPC classification number: H04L51/02 ,  G06F40/284 ,  G06F40/30 ,  G06N3/004 ,  G06Q30/01 ,  H04L51/04 ,  H04L51/52 ,  H04L67/306 ,  H04L67/535

Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.

公开(公告)号：US20180247352A1

公开(公告)日：2018-08-30

申请号：US15444283

申请日：2017-02-27

Applicant: NCR Corporation

Inventor： April Irene Rogers ,  Samarth Agarwal ,  Matthew Grogan ,  Yongching Tee

IPC: G06Q30/06 ,  H04L12/58 ,  G06Q50/12

CPC classification number: G06Q30/0601 ,  G06Q50/12 ,  H04L51/02 ,  H04L51/18

Abstract: Various embodiments each include at least one of systems, devices, methods, and software for chatbot order submission by group members for products to an entity that will provide the ordered products. The group may be just a single person or may be many people. One example embodiment that may be performed by a chatbot or an element of a chat host platform includes identifying an activity command received over a network from a participant within a text-based chat session. This method further includes executing a data processing activity associated with the identified activity command, the executing of the activity including generating and transmitting task data over the network to a data processing system of an entity that will perform a task based on the task data.

公开(公告)号：US20180248818A1

公开(公告)日：2018-08-30

申请号：US15445269

申请日：2017-02-28

Applicant: NCR Corporation

Inventor： Brent Vance Zucker ,  Mehtab Chithiwala ,  Yehoshua Zvi Licht ,  Kelly Gernatt Martinez ,  Pahul Matharu ,  Yongching Tee

IPC: H04L12/58 ,  H04L29/08 ,  G06N3/00 ,  G06Q30/00 ,  G06F17/27

CPC classification number: H04L51/02 ,  G06F17/277 ,  G06F17/2785 ,  G06N3/004 ,  G06Q30/01 ,  H04L51/04 ,  H04L51/32 ,  H04L67/22 ,  H04L67/306

Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.

公开(公告)号：US20230216813A1

公开(公告)日：2023-07-06

申请号：US18121896

申请日：2023-03-15

Applicant: NCR Corporation

Inventor： Brent Vance Zucker ,  Mehtab Chithiwala ,  Yehoshua Zvi Licht ,  Kelly Gernatt Martinez ,  Pahul Singh Matharu ,  Yongching Tee

IPC: H04L51/046 ,  H04L51/02

CPC classification number: H04L51/046 ,  H04L51/02

Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences

公开(公告)号：US20210409353A1

公开(公告)日：2021-12-30

申请号：US17469122

申请日：2021-09-08

Applicant: NCR Corporation

Inventor： Brent Vance Zucker ,  Mehtab Chithiwala ,  Yehoshua Zvi Licht ,  Kelly Gernatt Martinez ,  Pahul Singh Matharu ,  Yongching Tee

IPC: H04L12/58 ,  H04L29/08 ,  G06N3/00 ,  G06Q30/00 ,  G06F40/30 ,  G06F40/284

Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.

公开(公告)号：US10594633B2

公开(公告)日：2020-03-17

申请号：US15445269

申请日：2017-02-28

Applicant: NCR Corporation

Inventor： Brent Vance Zucker ,  Mehtab Chithiwala ,  Yehoshua Zvi Licht ,  Kelly Gernatt Martinez ,  Pahul Singh Matharu ,  Yongching Tee

IPC: H04L12/58 ,  G06F17/27 ,  G06N3/00 ,  G06Q30/00 ,  H04L29/08

Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.