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公开(公告)号：US10652172B2
公开(公告)日：2020-05-12
申请号：US16278052
申请日：2019-02-16
Applicant: Microsoft Technology Licensing, LLC
Inventor： Mark Rubinstein , Jason Nelson
IPC: H04W4/00 , H04L12/58 , H04M1/725 , H04W4/14 , G06F3/0482
Abstract: An electronic communication device and method for communication including automatically selecting, composing, and/or presenting a number of proposed responses to a message is disclosed. The device can present the incoming message content to the user together with an alert to the user that one or more proposed responses are available for review and selection. The device can calculate a confidence metric for each proposed response. The user alert and/or presentation of the messages can be made to vary in intensity in accordance with the confidence metric of the one or more proposed responses. The presentation of the proposed responses can be alternated and/or combined with a method for the device to receive user input to the content of the proposed response. The user can edit a proposed response rather than composing a complete response.
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公开(公告)号：US20170222968A1
公开(公告)日：2017-08-03
申请号：US15011176
申请日：2016-01-29
Applicant: Microsoft Technology Licensing, LLC
Inventor： Gang Li , Larry Jin , Erin Honeycutt , Mark Rubinstein , Jesus Barcons Palau
CPC classification number: H04L67/1095 , H04L51/043 , H04L51/10 , H04L51/14 , H04L51/34 , H04L67/24 , H04L67/306 , H04W4/12
Abstract: Systems, methods, and computer-readable media for providing cross device messaging and enhanced synchronization of messages. In some configurations, an endpoint computing device can receive input of a mobile operator message. The endpoint computing device can process the message, and send a signal with the message to a relay computing device for delivery to a recipient computing device. In some configurations, the signal with the message may be sent to the relay device via a reference user profile in a distributed service platform (e.g., the Cloud). The endpoint computing device can send the signal with the message to a single relay computing device, or to multiple relay computing devices, for delivery. In some configurations, the endpoint computing device can send the signal with the message to a first relay device, which can then send the signal with the message to a second relay device for delivery to a recipient device.
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公开(公告)号：US20160286017A1
公开(公告)日：2016-09-29
申请号：US14670835
申请日：2015-03-27
Applicant: Microsoft Technology Licensing, LLC
Inventor： Mark Rubinstein
CPC classification number: H04M1/2477 , H04M1/505 , H04M1/72522 , H04M3/5166 , H04M2203/254
Abstract: Example telephones and methods decouple acquiring and presenting visual representations of menu systems associated with interactive voice response (IVR) systems from a user experience interaction with the IVR system. IVRs with which a user is likely to interact are identified and data about those IVRs is acquired at a time other than a user experience telephone call. The time when data is acquired may depend on a state of the telephone, user, or environment. When a call to the IVR is made, data about the IVR is already on the telephone, therefore communication with an omnibus database that stores information about many IVR systems is not required, which improves the efficiency of telephone calls made to IVRs. Menus can be displayed on and user inputs received from the telephone while or even before the outgoing call to the IVR is established, reducing the time required to interact with IVRs.
Abstract translation: 示例电话和方法从用户体验与IVR系统的交互解耦获取和呈现与交互式语音响应（IVR）系统相关联的菜单系统的视觉表示。 识别用户可能进行交互的IVR，并且在用户体验电话呼叫以外的时间获取关于这些IVR的数据。 获取数据的时间可能取决于电话，用户或环境的状态。 当对IVR进行呼叫时，有关IVR的数据已经在电话上，因此不需要与存储有关许多IVR系统的信息的综合数据库进行通信，这提高了对IVR的电话呼叫的效率。 菜单可以在电话上显示，也可以在呼叫IVR之前或之后从电话接收到的用户输入，减少与IVR交互所需的时间。
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公开(公告)号：US20180150571A1
公开(公告)日：2018-05-31
申请号：US15362546
申请日：2016-11-28
Applicant: Microsoft Technology Licensing, LLC
Inventor： Malia Douglas , Eric Ross Freistadt , Joan Li , Karl Rolando Henderson, JR. , Sidharth Sehgal , Mark Rubinstein
CPC classification number: G06F17/2775 , G06F16/9032 , G06F17/2785 , G06Q10/06 , G06Q10/063112 , G06Q10/10 , H04L51/02 , H04L51/32 , H04L67/22 , H04L67/306
Abstract: Representative embodiments disclose intelligent help systems that monitor user interactions through email, digital assistants, and other applications and recognize when a user can utilize the help of an expert with a task. The system detects user intent and a category of problem from the interactions (i.e., email communications, etc.) and searches a database of user profiles to find experts with the proper expertise to help the user with the category of problem. User intent can be detected by parsing communications, extracting features from the communications, and using the extracted features to identify intent, such as through matching or machine learning. A social score and an expertise score are calculated for expert profiles from the database. The social score is based on a degree of separation and expert and the expertise score is based on a level of expertise. Experts and areas of commonality are presented to the user.
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公开(公告)号：US09942732B2
公开(公告)日：2018-04-10
申请号：US15206221
申请日：2016-07-09
Applicant: Microsoft Technology Licensing, LLC
Inventor： Mark Rubinstein
CPC classification number: H04W4/12 , H04M1/72519 , H04M1/72552 , H04M1/72561 , H04M11/007 , H04W68/005
Abstract: A mobile device may create a message rule to establish a causal relationship between a messaging activity and a device activity or vice versa. A message rule user interface displayed on the mobile device may receive from a user a message parameter, describing at least one of a message format and a message content of a hypothetical received mobile message. The message rule user interface also may receive a response action directive describing a device action to be performed by the mobile device in response to receiving an incoming mobile message corresponding to the message parameter. The mobile device may store a message target rule associating the message parameter with the response action directive. The mobile device may receive the incoming mobile message corresponding to the message parameter and execute the device action according to the response action directive.
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Patent Agency Ranking
公开(公告)号：US20170264572A1
公开(公告)日：2017-09-14
申请号：US15607854
申请日：2017-05-30
Applicant: Microsoft Technology Licensing, LLC
Inventor： Mark Rubinstein , Jason Nelson
IPC: H04L12/58 , H04W4/14 , G06F3/0482 , H04M1/725
CPC classification number: H04L51/02 , G06F3/0482 , H04M1/72552 , H04M1/72583 , H04W4/14
Abstract: An electronic communication device and method for communication including automatically selecting, composing, and/or presenting a number of proposed responses to a message is disclosed. The device can present the incoming message content to the user together with an alert to the user that one or more proposed responses are available for review and selection. The device can calculate a confidence metric for each proposed response. The user alert and/or presentation of the messages can be made to vary in intensity in accordance with the confidence metric of the one or more proposed responses. The presentation of the proposed responses can be alternated and/or combined with a method for the device to receive user input to the content of the proposed response. The user can edit a proposed response rather than composing a complete response.
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公开(公告)号：US10963642B2
公开(公告)日：2021-03-30
申请号：US15362546
申请日：2016-11-28
Applicant: Microsoft Technology Licensing, LLC
Inventor： Malia Douglas , Eric Ross Freistadt , Joan Li , Karl Rolando Henderson, Jr. , Sidharth Sehgal , Mark Rubinstein
IPC: G06F40/30 , G06F40/289 , H04L29/08 , H04L12/58 , G06Q10/06 , G06Q10/10 , G06F16/9032
Abstract: Representative embodiments disclose intelligent help systems that monitor user interactions through email, digital assistants, and other applications and recognize when a user can utilize the help of an expert with a task. The system detects user intent and a category of problem from the interactions (i.e., email communications, etc.) and searches a database of user profiles to find experts with the proper expertise to help the user with the category of problem. User intent can be detected by parsing communications, extracting features from the communications, and using the extracted features to identify intent, such as through matching or machine learning. A social score and an expertise score are calculated for expert profiles from the database. The social score is based on a degree of separation and expert and the expertise score is based on a level of expertise. Experts and areas of commonality are presented to the user.
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公开(公告)号：US10375163B2
公开(公告)日：2019-08-06
申请号：US15011176
申请日：2016-01-29
Applicant: Microsoft Technology Licensing, LLC
Inventor： Gang Li , Larry Jin , Erin Honeycutt , Mark Rubinstein , Jesus Barcons Palau
Abstract: Systems, methods, and computer-readable media for providing cross device messaging and enhanced synchronization of messages. In some configurations, an endpoint computing device can receive input of a mobile operator message. The endpoint computing device can process the message, and send a signal with the message to a relay computing device for delivery to a recipient computing device. In some configurations, the signal with the message may be sent to the relay device via a reference user profile in a distributed service platform (e.g., the Cloud). The endpoint computing device can send the signal with the message to a single relay computing device, or to multiple relay computing devices, for delivery. In some configurations, the endpoint computing device can send the signal with the message to a first relay device, which can then send the signal with the message to a second relay device for delivery to a recipient device.
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公开(公告)号：US20190182186A1
公开(公告)日：2019-06-13
申请号：US16278052
申请日：2019-02-16
Applicant: Microsoft Technology Licensing, LLC
Inventor： Mark Rubinstein , Jason Nelson
IPC: H04L12/58 , G06F3/0482 , H04M1/725 , H04W4/14
Abstract: An electronic communication device and method for communication including automatically selecting, composing, and/or presenting a number of proposed responses to a message is disclosed. The device can present the incoming message content to the user together with an alert to the user that one or more proposed responses are available for review and selection. The device can calculate a confidence metric for each proposed response. The user alert and/or presentation of the messages can be made to vary in intensity in accordance with the confidence metric of the one or more proposed responses. The presentation of the proposed responses can be alternated and/or combined with a method for the device to receive user input to the content of the proposed response. The user can edit a proposed response rather than composing a complete response.
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公开(公告)号：US09699298B2
公开(公告)日：2017-07-04
申请号：US14822506
申请日：2015-08-10
Applicant: Microsoft Technology Licensing, LLC
Inventor： Mark Rubinstein , Jason Nelson
IPC: G10L15/00 , G06F17/00 , G06N5/02 , G06F7/00 , G06F17/30 , H04W4/00 , H04M1/725 , H04L12/58 , H04W4/14
CPC classification number: H04L51/02 , G06F3/0482 , H04M1/72552 , H04M1/72583 , H04W4/14
Abstract: An electronic communication device and method for communication including automatically selecting, composing, and/or presenting a number of proposed responses to a message is disclosed. The device can present the incoming message content to the user together with an alert to the user that one or more proposed responses are available for review and selection. The device can calculate a confidence metric for each proposed response. The user alert and/or presentation of the messages can be made to vary in intensity in accordance with the confidence metric of the one or more proposed responses. The presentation of the proposed responses can be alternated and/or combined with a method for the device to receive user input to the content of the proposed response. The user can edit a proposed response rather than composing a complete response.
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