公开(公告)号：US20140229237A1

公开(公告)日：2014-08-14

申请号：US14243854

申请日：2014-04-02

Applicant: Jason Tryfon

Inventor： Jason Tryfon

IPC: G06Q30/02

CPC classification number: G06Q30/0203 ,  G06Q30/02

Abstract: A computer-implemented method for survey management is disclosed. Purchase data is received via a computer network from a first digital device coupled to the computer network. A targeted survey is generated based on the purchase data. A web link associated with the targeted survey is transmitted to a second digital device coupled to the computer network. A survey response is received via the web link from the second digital device. A weight is assigned to the survey response. The weighted survey response is transmitted for display on a third device coupled to the network.

Abstract translation: 公开了一种计算机实施的调查管理方法。 购买数据经由计算机网络从耦合到计算机网络的第一数字设备接收。 根据购买数据生成有针对性的调查。 与目标调查相关联的网络链接被发送到耦合到计算机网络的第二数字设备。 通过来自第二数字设备的web链接接收到调查响应。 权重分配给调查回复。 发送加权调查响应以在耦合到网络的第三设备上显示。

公开(公告)号：US20100262462A1

公开(公告)日：2010-10-14

申请号：US12423761

申请日：2009-04-14

Applicant: Jason Tryfon

Inventor： Jason Tryfon

IPC: G06Q10/00 ,  G06F3/048 ,  G06F17/30

CPC classification number: G06Q30/0203 ,  G06Q30/02

Abstract: A computer-implemented method for survey management is disclosed. Purchase data is received via a computer network from a first digital device coupled to the computer network. A targeted survey is generated based on the purchase data. A web link associated with the targeted survey is transmitted to a second digital device coupled to the computer network. A survey response is received via the web link from the second digital device. A weight is assigned to the survey response. The weighted survey response is transmitted for display on a third device coupled to the network.

Abstract translation: 公开了一种计算机实施的调查管理方法。 购买数据经由计算机网络从耦合到计算机网络的第一数字设备接收。 根据购买数据生成有针对性的调查。 与目标调查相关联的网络链接被发送到耦合到计算机网络的第二数字设备。 通过来自第二数字设备的web链接接收到调查响应。 权重分配给调查回复。 发送加权调查响应以在耦合到网络的第三设备上显示。

公开(公告)号：US20140046728A1

公开(公告)日：2014-02-13

申请号：US14035825

申请日：2013-09-24

Applicant: Jason Tryfon ,  Gary Hong

Inventor： Jason Tryfon ,  Gary Hong

IPC: G06Q30/02

CPC classification number: G06Q30/0203 ,  G06Q10/107 ,  H04L51/04 ,  H04L51/18 ,  H04L51/38

Abstract: Systems and methods for processing alert communications are provided herein. Some exemplary methods may include processing alert communications on a mobile client computing device, where the mobile client computing device having a mobile survey management application. The method may also include executing instructions stored in memory to: capture at least a portion of an electronic mail alert communication provided to the mobile client computing device, the electronic mail alert communication being provided to the mobile client computing device by a survey management application of an application server, to establish an active issue within the mobile survey management application, and provide notification to the survey management application that the active issue has been resolved.

Abstract translation: 本文提供了用于处理警报通信的系统和方法。 一些示例性方法可以包括处理移动客户端计算设备上的警报通信，其中移动客户端计算设备具有移动调查管理应用。 该方法还可以包括执行存储在存储器中的指令以：捕获提供给移动客户端计算设备的电子邮件警报通信的至少一部分，电子邮件警报通信被提供给移动客户端计算设备 应用服务器，在移动调查管理应用程序中建立活动问题，并向调查管理应用程序通知活动问题已经解决。

公开(公告)号：US20100262463A1

公开(公告)日：2010-10-14

申请号：US12423767

申请日：2009-04-14

Applicant: Jason Tryfon

Inventor： Jason Tryfon

IPC: G06Q10/00 ,  G06Q50/00

CPC classification number: G06Q30/0203

Abstract: A computer-implemented method for management of a survey response associated with a score is disclosed. Exemplary systems and methods include a processor, a computer readable storage medium having instructions for execution by the processor, and the processor executing the instructions on the computer readable storage medium to transmit a survey response associated with a score for display on a network device. If the score of the survey response is below a threshold, the processor transmits an issue report for display on the network device. The processor also transmits a calculated value for display on the network device, the calculated value based at least in part on the score associated with the survey response. In a further exemplary system and method, the processor transmits for display on the network device a quantity representing a number of survey responses that may have their associated score deducted from the calculated value. According to yet another exemplary system and method, the processor receives from the network device an assignment of an issue report to a party responsible for resolution of the issue report.

Abstract translation: 公开了一种用于管理与分数相关的调查响应的计算机实现的方法。 示例性系统和方法包括处理器，具有用于由处理器执行的指令的计算机可读存储介质，以及执行计算机可读存储介质上的指令的处理器，以传送与用于在网络设备上显示的分数相关联的调查响应。 如果调查响应的分数低于阈值，则处理器发送用于在网络设备上显示的问题报告。 所述处理器还传送计算值以在所述网络设备上显示，所述计算值至少部分地基于与所述调查响应相关联的得分。 在另一示例性系统和方法中，处理器发送用于在网络设备上显示表示可以从其计算的值中扣除其相关联分数的调查响应的数量的数量。 根据另一示例性系统和方法，处理器从网络设备接收将问题报告分配给负责解决问题报告的一方。

公开(公告)号：US20150206156A1

公开(公告)日：2015-07-23

申请号：US14159433

申请日：2014-01-20

Applicant: Jason Tryfon ,  Samuel Oosterhuis

Inventor： Jason Tryfon ,  Samuel Oosterhuis

IPC: G06Q30/02 ,  G06F17/28

CPC classification number: G06Q30/0203 ,  G06F17/2785

Abstract: Systems and methods for processing natural language survey responses are provided herein. Methods may include providing to a client a survey that comprises questions which are designed to elicit responses from a customer regarding customer satisfaction with a product, service, or provider, wherein the survey includes a graphical user interface for displaying the questions, the GUI comprising a speech input interface for at least one question, receiving from a client a natural language response for the at least one question, performing a textual analysis of the natural language response to determine textual content and a sentiment for the natural language response, and returning to the client the textual content, which is displayed on the GUI proximate the at least one question.

Abstract translation: 本文提供了用于处理自然语言调查响应的系统和方法。 方法可以包括向客户提供包括被设计为引出客户对产品，服务或提供者的客户满意的响应的问题的调查，其中所述调查包括用于显示所述问题的图形用户界面，所述GUI包括 用于至少一个问题的语音输入界面，从客户端接收至少一个问题的自然语言响应，对自然语言响应执行文本分析以确定文本内容和对自然语言响应的情绪，并返回到 客户端文本内容，其显示在GUI上，邻近于至少一个问题。

公开(公告)号：US20140114725A1

公开(公告)日：2014-04-24

申请号：US14044701

申请日：2013-10-02

Applicant: Jason Tryfon ,  Gary Hong

Inventor： Jason Tryfon ,  Gary Hong

IPC: G06Q30/02

CPC classification number: G06Q30/0203 ,  G06Q10/107 ,  H04L51/04 ,  H04L51/18 ,  H04L51/38

Abstract: Systems and methods for processing alert communications are provided herein. Some exemplary methods may include processing alert communications on a mobile client computing device, where the mobile client computing device having a mobile survey management application. The method may also include executing instructions stored in memory to: capture at least a portion of an electronic mail alert communication provided to the mobile client computing device, the electronic mail alert communication being provided to the mobile client computing device by a survey management application of an application server, to establish an active issue within the mobile survey management application, and provide notification to the survey management application that the active issue has been resolved.

Abstract translation: 本文提供了用于处理警报通信的系统和方法。 一些示例性方法可以包括处理移动客户端计算设备上的警报通信，其中移动客户端计算设备具有移动调查管理应用。 该方法还可以包括执行存储在存储器中的指令以：捕获提供给移动客户端计算设备的电子邮件警报通信的至少一部分，电子邮件警报通信被提供给移动客户端计算设备 应用服务器，在移动调查管理应用程序中建立活动问题，并向调查管理应用程序通知活动问题已经解决。

公开(公告)号：US08694358B2

公开(公告)日：2014-04-08

申请号：US12423761

申请日：2009-04-14

Applicant: Jason Tryfon

Inventor： Jason Tryfon

IPC: G06Q10/00 ,  G06Q30/00 ,  G06Q30/02 ,  G06F3/048 ,  G06F17/30

CPC classification number: G06Q30/0203 ,  G06Q30/02

Abstract: A computer-implemented method for survey management is disclosed. Purchase data is received via a computer network from a first digital device coupled to the computer network. A targeted survey is generated based on the purchase data. A web link associated with the targeted survey is transmitted to a second digital device coupled to the computer network. A survey response is received via the web link from the second digital device. A weight is assigned to the survey response. The weighted survey response is transmitted for display on a third device coupled to the network.

Abstract translation: 公开了一种计算机实施的调查管理方法。 购买数据经由计算机网络从耦合到计算机网络的第一数字设备接收。 根据购买数据生成有针对性的调查。 与目标调查相关联的网络链接被发送到耦合到计算机网络的第二数字设备。 通过来自第二数字设备的web链接接收到调查响应。 权重分配给调查回复。 发送加权调查响应以在耦合到网络的第三设备上显示。