公开(公告)号：US10522144B2

公开(公告)日：2019-12-31

申请号：US15911965

申请日：2018-03-05

Applicant: ELIZA Corporation

Inventor： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

IPC: G10L15/22 ,  H04M3/46 ,  H04M3/493 ,  H04M3/523 ,  G10L15/06 ,  G10L21/00 ,  G10L25/03 ,  G10L25/00 ,  H04M3/38 ,  H04M3/51

Abstract: A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

公开(公告)号：US10320982B2

公开(公告)日：2019-06-11

申请号：US15816442

申请日：2017-11-17

Applicant: Eliza Corporation

Inventor： Lucas Merrow ,  Alexandra Drane ,  John Krocker ,  Oleg Boulanov ,  Nasreen R. Quibria ,  Michael R. Robinson

IPC: H04M3/51 ,  H04M1/82 ,  H04M3/46 ,  H04M1/64 ,  G10L17/06 ,  G10L25/51 ,  G10L25/87 ,  G10L15/26 ,  H04M1/27 ,  H04M3/487

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

公开(公告)号：US10229668B2

公开(公告)日：2019-03-12

申请号：US15797770

申请日：2017-10-30

Applicant: Eliza Corporation

Inventor： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC: G06F17/27 ,  G10L13/04 ,  G10L13/10 ,  G10L15/18 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  H04M3/493 ,  G10L13/033

Abstract: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

公开(公告)号：US09313312B2

公开(公告)日：2016-04-12

申请号：US13717082

申请日：2012-12-17

Applicant: Eliza Corporation

Inventor： Lucas Merrow ,  Alexandra Drane ,  John Kroeker ,  Oleg Boulanov ,  Nasreen R. Quibria ,  Michael R. Robinson

IPC: H04M1/64 ,  H04M1/82 ,  H04M3/46 ,  H04M3/51 ,  G10L15/26 ,  H04M1/27 ,  H04M3/487

CPC classification number: H04M3/5158 ,  G10L15/26 ,  G10L17/06 ,  G10L25/51 ,  G10L25/87 ,  H04M1/271 ,  H04M1/64 ,  H04M1/82 ,  H04M3/46 ,  H04M3/487 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/2027

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

公开(公告)号：US20180197541A1

公开(公告)日：2018-07-12

申请号：US15911965

申请日：2018-03-05

Applicant: ELIZA Corporation

Inventor： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

IPC: G10L15/22 ,  H04M3/493 ,  G10L15/06

CPC classification number: G10L15/22 ,  G10L15/063 ,  G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  H04M3/382 ,  H04M3/46 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/523 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/355

Abstract: A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

公开(公告)号：US20170162200A1

公开(公告)日：2017-06-08

申请号：US15438067

申请日：2017-02-21

Applicant: Eliza Corporation

Inventor： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

IPC: G10L15/22 ,  G10L15/06 ,  H04M3/493

CPC classification number: G10L15/22 ,  G10L15/063 ,  G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  H04M3/382 ,  H04M3/46 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/523 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/355

Abstract: A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

公开(公告)号：US20160248910A1

公开(公告)日：2016-08-25

申请号：US15063587

申请日：2016-03-08

Applicant: Eliza Corporation

Inventor： Lucas Merrow ,  Alexandra Drane ,  John Krocker ,  Oleg Boulanov ,  Nasreen R. Quibria ,  Michael R. Robinson

IPC: H04M3/51 ,  G10L25/51 ,  G10L25/87 ,  G10L17/06

CPC classification number: H04M3/5158 ,  G10L15/26 ,  G10L17/06 ,  G10L25/51 ,  G10L25/87 ,  H04M1/271 ,  H04M1/64 ,  H04M1/82 ,  H04M3/46 ,  H04M3/487 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/2027

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

Abstract translation: 用于在出站电话过程中确定应答电话的状态的系统包括一个自动电话呼叫装置，用于在电话呼叫被应答时将电话呼叫放置到具有目标人员列出的电话号码的位置 发起一个预先记录的问候语，要求目标人员并接收来自应答人员的语音响应和语音识别装置，用于对口语响应执行语音识别分析以确定口语响应的状态。 如果语音识别装置确定应答者是目标人，则语音识别装置与目标人发起语音识别应用。

公开(公告)号：US20130108031A1

公开(公告)日：2013-05-02

申请号：US13717082

申请日：2012-12-17

Applicant: Eliza Corporation

Inventor： Lucas Merrow ,  Alexandra Drane ,  John Kroeker ,  Oleg Boulanov ,  Nasreen R. Quibria ,  Michael R. Robinson

IPC: H04M1/64

CPC classification number: H04M3/5158 ,  G10L15/26 ,  G10L17/06 ,  G10L25/51 ,  G10L25/87 ,  H04M1/271 ,  H04M1/64 ,  H04M1/82 ,  H04M3/46 ,  H04M3/487 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/2027

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

Abstract translation: 用于在出站电话过程中确定应答电话的状态的系统包括一个自动电话呼叫装置，用于在电话呼叫被应答时将电话呼叫放置到具有目标人员列出的电话号码的位置 发起一个预先记录的问候语，要求目标人员并接收来自应答人员的语音响应和语音识别装置，用于对口语响应执行语音识别分析以确定口语响应的状态。 如果语音识别装置确定应答者是目标人，则语音识别装置与目标人发起语音识别应用。

公开(公告)号：US09805710B2

公开(公告)日：2017-10-31

申请号：US15232254

申请日：2016-08-09

Applicant: Eliza Corporation

Inventor： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC: G10L15/22 ,  G10L15/28 ,  G06F17/27 ,  G10L13/033 ,  H04M3/493 ,  G10L17/22 ,  G10L13/10 ,  G10L15/18 ,  G10L17/24 ,  G10L13/04

CPC classification number: G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

Abstract: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

公开(公告)号：US08725516B2

公开(公告)日：2014-05-13

申请号：US13742778

申请日：2013-01-16

Applicant: Eliza Corporation

Inventor： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

IPC: G10L21/00 ,  G10L25/00

CPC classification number: G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

Abstract: Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

Abstract translation: 描述了方法和系统，其中可以以这样的方式产生语音提示，使得它们将很可能具有期望的效果，例如指示同情，或从呼叫接收者产生期望的后续动作。 可以使用特定的优化语音参数来产生提示，包括持续时间，讲话者的性别和音调，以鼓励广泛的患者或听众的参与和促进理解。 听到这样的声音提示后，患者/听众在被问及他们被要求回答的问题，以及被告知信息时以及被认为是敏感的信息时，可以立即知道。