公开(公告)号：US07885401B1

公开(公告)日：2011-02-08

申请号：US10813509

申请日：2004-03-29

Applicant: David Clarence Mullen

Inventor： David Clarence Mullen

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/5158

Abstract: The present invention is directed to systems and methods for providing an accurate forecast of resource availability within a determined forecast horizon. Statistics regarding time spent by resources in tasks that can be differentiated into or considered as a number of discrete segments are accessed to obtain a probability of resource completion of the task within the forecast horizon. In particular, statistics related to different task segments are combined to obtain a composite forecast of resource availability. Embodiments of the present invention may be applied to predictive dialer applications and workflow systems.

Abstract translation: 本发明涉及用于在确定的预测范围内提供资源可用性的准确预测的系统和方法。 访问资源在可分为或被视为多个离散段的任务中花费的时间的统计数据，以获得在预测范围内任务资源完成的概率。 特别地，将与不同任务段相关的统计信息相结合，以获得资源可用性的综合预测。 本发明的实施例可以应用于预测拨号器应用和工作流系统。

公开(公告)号：US06272544B1

公开(公告)日：2001-08-07

申请号：US09149877

申请日：1998-09-08

Applicant: David Clarence Mullen

Inventor： David Clarence Mullen

IPC: G06F15173

CPC classification number: G06F9/505 ,  G06F2209/5021

Abstract: A facility for ranking service classes in terms of their relative levels of need for additional server resources is described. The facility utilizes a set of goals, each identifying a service class to which it applies and a goal criterion for the service class, and each specifying a desired service level specifying a minimum percentage of transactions of the service class identified by the goal for which the goal criterion should be satisfied. Each goal further specifies an indication of the level of importance of the goal. For each goal, the facility determines an achieved service level indicating the percentage of completed transactions of the service class identified by the goal for which the goal criterion specified by the goal was satisfied. The facility further identifies any goals whose desired service level exceeds their achieved service level. The facility then selects, for each service class identified by at least one identified goal, the goal identified by the service class whose importance indication indicates that it is the most important. The facility then ranks the selected service classes identified by the selected goals in accordance with the importance indications of the selected goals.

Abstract translation: 描述了根据其对附加服务器资源的相对需求水平对服务类进行排名的设施。 该设施利用一组目标，每个目标标识其所适用的服务类别，并为服务类别指定目标标准，并且每个目标指定期望的服务级别，其指定由目标确定的服务类别的最小交易百分比， 目标准则应该得到满足。 每个目标进一步说明目标的重要程度。 对于每个目标，该设施确定实现的服务水平，其指示由目标指定的目标标准满足的目标所识别的服务类别的完成交易的百分比。 该设施进一步识别所期望的服务水平超过其达到的服务水平的任何目标。 然后，该设施针对由至少一个识别的目标识别的每个服务类别，选择由其重要性指示表示其最重要的服务类所标识的目标。 然后，该设施根据所选目标的重要性指示对由所选目标识别的所选服务类进行排序。