公开(公告)号：US08738384B1

公开(公告)日：2014-05-27

申请号：US13679250

申请日：2012-11-16

Applicant: Convergys Customer Management Delaware LLC

Inventor： Dhananjay Bansal ,  Nancy Gardner ,  Chang-Qing Shu ,  Kristie Goss ,  Matthew Yuschik ,  Sunil Issar ,  Woosung Kim ,  Jayant M. Naik

IPC: G10L21/00 ,  G10L25/00

CPC classification number: G10L15/22 ,  G10L2015/228

Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

Abstract translation: 使用自然语言理解的交互式语音应答系统的语法可以使用网站上提供的信息来创建。 这些语法可以以自动方式创建，并且可以采用各种调优措施，以在部署在客户联系环境中时获得最佳结果。 这些语法可以允许系统适当地处理各种语句。

公开(公告)号：US08687793B2

公开(公告)日：2014-04-01

申请号：US13826149

申请日：2013-03-14

Applicant: Convergys Customer Management Delaware LLC

Inventor： Vasudeva Akula ,  Sunil Issar

IPC: H04M3/00

CPC classification number: H04M3/4936 ,  H04M3/493 ,  H04M2203/251

Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.

Abstract translation: 界面的自动选择可以导致实体之间的交互的优化。 接口的这种选择可以在交互式语音响应系统的上下文中具体应用，并且可以基于包括呼叫者对系统的使用的因素来允许呈现给呼叫者的接口被优化。

公开(公告)号：US20130251117A1

公开(公告)日：2013-09-26

申请号：US13826149

申请日：2013-03-14

Applicant: Convergys Customer Management Delaware LLC

Inventor： Vasudeva Rao Akula ,  Sunil Issar

IPC: H04M3/493

CPC classification number: H04M3/4936 ,  H04M3/493 ,  H04M2203/251

Abstract: The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.

Abstract translation: 界面的自动选择可以导致实体之间的交互的优化。 接口的这种选择可以在交互式语音响应系统的上下文中具体应用，并且可以基于包括呼叫者对系统的使用的因素来允许呈现给呼叫者的接口被优化。