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公开(公告)号：US20120020473A1
公开(公告)日：2012-01-26
申请号：US12840777
申请日：2010-07-21
Applicant: Beeri Mart , Moshe Wasserblat , Oren Lewkowicz , Hadas Liberman Ben-Ami , Omer Gazit , Zohar Tsfoni , Stas Margolis , Ronit Ephrat
Inventor： Beeri Mart , Moshe Wasserblat , Oren Lewkowicz , Hadas Liberman Ben-Ami , Omer Gazit , Zohar Tsfoni , Stas Margolis , Ronit Ephrat
IPC: H04M3/00
Abstract: Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
Abstract translation: 本发明的实施例涉及用于路由交互的系统和方法。 方法可以包括接收与交互相关的消息。 可以分析消息中包含的文本。 可以基于文本的分析为消息选择目的地。 消息可以被路由到所选择的目的地。
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Patent Agency Ranking
公开(公告)号：US20110307258A1
公开(公告)日：2011-12-15
申请号：US12815429
申请日：2010-06-15
Applicant: Hadas Liberman , Keren Eshkol , Oren Lewkowicz , Omer Gazit , Zohar Tzfoni , Avi Revivo , Leon Portman , Ronit Ephrat , Oren Pereg , Ronen Laperdon , Dori Shapira , Moshe Wasserblat
Inventor： Hadas Liberman , Keren Eshkol , Oren Lewkowicz , Omer Gazit , Zohar Tzfoni , Avi Revivo , Leon Portman , Ronit Ephrat , Oren Pereg , Ronen Laperdon , Dori Shapira , Moshe Wasserblat
CPC classification number: G10L15/26 , G10L2015/088
Abstract: A method and apparatus for providing real-time assistance related to an interaction associated with a contact center, comprising steps or components for: receiving at least a part of an audio signal of an interaction captured by a capturing device associated with an organization, and metadata information associated with the interaction; performing audio analysis of the at least part of the audio signal, while the interaction is still in progress to obtain audio information; categorizing at least a part of the metadata information and the audio information, to determine a category associated with the interaction, while the interaction is still in progress to obtain audio information; and taking an action associated with the category.
Abstract translation: 一种用于提供与与联络中心相关联的交互的实时协助的方法和装置，包括步骤或组件，用于：接收由与组织相关联的捕获设备捕获的交互的音频信号的至少一部分，以及元数据 与交互相关的信息; 执行音频信号的至少部分的音频分析，同时交互作用仍在进行中以获得音频信息; 对所述元数据信息和所述音频信息的至少一部分进行分类，以确定与所述交互相关联的类别，同时所述交互仍在进行中以获得音频信息; 并采取与该类别相关的行动。
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公开(公告)号：US08694307B2
公开(公告)日：2014-04-08
申请号：US13110940
申请日：2011-05-19
Applicant: Sherrie Shammass , Moshe Wasserblat , Oren Lewkowicz , Liron Aichel , Oded Kalchiem , Ishay Levi , Ronit Ephrat , Adee Lavi , Lior Hadaya
Inventor： Sherrie Shammass , Moshe Wasserblat , Oren Lewkowicz , Liron Aichel , Oded Kalchiem , Ishay Levi , Ronit Ephrat , Adee Lavi , Lior Hadaya
IPC: G10L21/00
CPC classification number: G10L25/63
Abstract: A method and apparatus for speech analysis, comprising detecting an at least one temporal characteristic of an at least one speech of an at least one speaker, and deducing an at least one quantitative score from the at least one temporal characteristic, where the at least one quantitative score indicates an at least one extent of an at least one behavioral aspect of the at least one speaker.
Abstract translation: 一种用于语音分析的方法和装置，包括检测至少一个说话者的至少一个语音的至少一个时间特征，以及从所述至少一个时间特征推导出至少一个定量分数，其中所述至少一个 定量分数表示至少一个扬声器的至少一个行为方面的至少一个程度。
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公开(公告)号：US08473624B2
公开(公告)日：2013-06-25
申请号：US12840777
申请日：2010-07-21
Applicant: Beeri Mart , Moshe Wasserblat , Oren Lewkowicz , Hadas Liberman Ben-Ami , Omer Gazit , Zohar Tsfoni , Stas Margolis , Ronit Ephrat
Inventor： Beeri Mart , Moshe Wasserblat , Oren Lewkowicz , Hadas Liberman Ben-Ami , Omer Gazit , Zohar Tsfoni , Stas Margolis , Ronit Ephrat
IPC: G06F15/16
Abstract: Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
Abstract translation: 本发明的实施例涉及用于路由交互的系统和方法。 方法可以包括接收与交互相关的消息。 可以分析消息中包含的文本。 可以基于文本的分析为消息选择目的地。 消息可以被路由到所选择的目的地。
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公开(公告)号：US20120296642A1
公开(公告)日：2012-11-22
申请号：US13110940
申请日：2011-05-19
Applicant: Sherrie SHAMMASS , Moshe Wasserblat , Oren Lewkowicz , Liron Aichel , Oded Kalchiem , Ishay Levi , Ronit Ephrat , Adee Lavi , Lior Hadaya
Inventor： Sherrie SHAMMASS , Moshe Wasserblat , Oren Lewkowicz , Liron Aichel , Oded Kalchiem , Ishay Levi , Ronit Ephrat , Adee Lavi , Lior Hadaya
IPC: G10L19/14
CPC classification number: G10L25/63
Abstract: A method and apparatus for speech analysis, comprising detecting an at least one temporal characteristic of an at least one speech of an at least one speaker, and deducing an at least one quantitative score from the at least one temporal characteristic, where the at least one quantitative score indicates an at least one extent of an at least one behavioral aspect of the at least one speaker.
Abstract translation: 一种用于语音分析的方法和装置，包括检测至少一个说话者的至少一个语音的至少一个时间特征，以及从所述至少一个时间特征推导出至少一个定量分数，其中所述至少一个 定量分数表示至少一个扬声器的至少一个行为方面的至少一个程度。
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公开(公告)号：US20090012826A1
公开(公告)日：2009-01-08
申请号：US11772258
申请日：2007-07-02
Applicant: Barak EILAM , Yuval LUBOWICH , Oren PEREG , Oren LEWKOWICZ
Inventor： Barak EILAM , Yuval LUBOWICH , Oren PEREG , Oren LEWKOWICZ
IPC: G06Q10/00
CPC classification number: G06Q30/02 , G06Q30/0201 , G06Q30/0202
Abstract: A method and apparatus for revealing business or organizational aspects of an organization from interactions, broadcasts or other sources. The method and apparatus classify the interactions into predefined categories. Then additional processing is performed on interactions in one or more categories, and analysis is executed for revealing insights, trends, problems, causes for problems, and other characteristics within the one or more categories.
Abstract translation: 一种用于从互动，广播或其他来源透露组织的业务或组织方面的方法和装置。 该方法和装置将交互分类为预定类别。 然后对一个或多个类别中的交互进行附加处理，并且执行分析以揭示一个或多个类别中的洞察，趋势，问题，问题的原因和其他特征。
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