Invention Grant
- Patent Title: System and method for automatic selection of interfaces
- Patent Title (中): 用于自动选择接口的系统和方法
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Application No.: US13826149Application Date: 2013-03-14
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Publication No.: US08687793B2Publication Date: 2014-04-01
- Inventor: Vasudeva Akula , Sunil Issar
- Applicant: Convergys Customer Management Delaware LLC
- Applicant Address: US OH Cincinnati
- Assignee: Convergys Customer Management Delaware LLC
- Current Assignee: Convergys Customer Management Delaware LLC
- Current Assignee Address: US OH Cincinnati
- Agency: Crowe & Dunlevy
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.
Public/Granted literature
- US20130251117A1 System and Method for the Automatic Selection of Interfaces Public/Granted day:2013-09-26
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