The invention discloses an air conditioner system and an air conditioner control method and belongs to the field of air conditioners. The air conditioner system comprises an atomizer, a draught fan and a condensing block; the atomizer is used for providing water mist; the draught fan is used for blowing part of the water mist provided by the atomizer out of an air outlet; the condensing block is provided with a first inclined face and a second inclined face; the first inclined face and the second inclined face form a set angle at the position of an intersecting line; and the atomizer is furthermore used for condensing the water mist which is not blown away by the draught fan into water on the first inclined face and the second inclined face. According to the air conditioner system and the air conditioner control method, due to the fact that the condensing block can condense the water mist which is not blown away by the draught fan into the water on the first inclined face and the second inclined face, the condensed water mist cannot enter an air conditioner, and safety of a circuit board inside the air conditioner is improved.