公开(公告)号：US08401883B2

公开(公告)日：2013-03-19

申请号：US12662014

申请日：2010-03-29

Applicant: Carla Villarreal

Inventor： Carla Villarreal

IPC: G06Q10/00 ,  G06F15/16

CPC classification number: G06Q30/02 ,  G06Q10/0637 ,  G06Q10/103 ,  G06Q10/105 ,  G06Q30/0201 ,  G06Q30/0282

Abstract: A process for enhancing the relationship between a service provider and a client is disclosed. A first data set of feedback from employees of the service provider regarding service provided by the service provider to the client is received via machine interface. A second data set of feedback from a client regarding services provided by the service provider to the client also is received via machine interface. An analysis of the first and second data sets is implemented via a computer programmed to compare the first and second data sets and assess areas of similarity and areas of difference between the first and second data sets. A strategy is developed based on the analysis for the service provider to enhance areas of similarity and reduce differences between the first and second data sets. The strategy is implemented in the relationship between the service provider and the client.

Abstract translation: 公开了一种用于增强服务提供商和客户端之间的关系的过程。 通过机器接口接收从服务提供商向客户端提供的服务的服务提供商的雇员的第一反馈数据集。 来自客户端的关于服务提供商向客户端提供的服务的第二数据反馈数据集也通过机器接口接收。 第一和第二数据集的分析通过被编程为比较第一和第二数据集的计算机来实现，并且评估第一和第二数据集之间的相似性和差异区域。 基于对服务提供商的分析开发了一种策略，以增强相似性区域，并减少第一和第二数据集之间的差异。 该策略是在服务提供商和客户端之间的关系中实现的。