Invention Grant
- Patent Title: User device detection and integration for an IVR system
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Application No.: US15470607Application Date: 2017-03-27
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Publication No.: US09936070B2Publication Date: 2018-04-03
- Inventor: Billy Runyan , Liang Xi , Rahul Nair
- Applicant: PAYPAL, INC.
- Applicant Address: US CA San Jose
- Assignee: PAYPAL, INC.
- Current Assignee: PAYPAL, INC.
- Current Assignee Address: US CA San Jose
- Agency: Haynes and Boone, LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493 ; H04M1/725 ; H04W4/16

Abstract:
A system and method includes one or more processors one or more processors coupled to a memory. The one or more processors may execute instructions from the memory to perform the steps including receiving an audio communications request from a first user device of a user, identifying a second user device of the user in response to receiving the audio communications request, providing a suggestion that the user use the second user device with the system, receiving a response from the user responding to the suggestion, establishing a communication channel with the second user device, and providing content associated with the audio communications request to the second user device.
Public/Granted literature
- US20170201624A1 User Device Detection and Integration for an IVR System Public/Granted day:2017-07-13
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