An information processing apparatus includes: circuitry configured to detect whether or not a print job is caused to be stuck in a printer queue where printer jobs are to be stored, the print job containing attribute information and data to be printed, the attribute information containing a printing condition; when detecting that the print job is stuck in the printer queue, specify user information, by which a user that has requested printing is identified; and provide information for use in processing to be performed by a user process, the user process being one, the one being associated with the specified user information, of a plurality of user processes that are in a one-to-one correspondence with a plurality of currently-logged-in users.