A system and methods for determining maintenance needs of an alarm system are provided. The system may include a central monitoring station configured to receive operational measurements and apply maintenance rules to the operational measurements and a maintenance history for the alarm system to determine maintenance needs of the alarm system. Additionally, the central monitoring station may be configured to receive points, which may be modules or devices, and status updates and apply installation rules to the points and status updates to determine the maintenance needs for one or more of the points.