Invention Grant
- Patent Title: Method and apparatus for extracting journey of life attributes of a user from user interactions
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Application No.: US14250342Application Date: 2014-04-10
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Publication No.: US09910909B2Publication Date: 2018-03-06
- Inventor: Darshan Hegde , Kranthi Mitra Adusumilli , Subhash Ramchandra Kulkarni , Ravi Prakash
- Applicant: 24/7 CUSTOMER, INC.
- Applicant Address: US CA Campbell
- Assignee: 24/7 CUSTOMER, INC.
- Current Assignee: 24/7 CUSTOMER, INC.
- Current Assignee Address: US CA Campbell
- Agency: Perkins Coie LLP
- Agent Michael A. Glenn
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06F17/30

Abstract:
Embodiments of the invention relate to managing user interactions and, more particularly, to performing analysis on data generated by user interactions. Embodiments of the invention use text mining to extract personal information of users from user interactions automatically. A topic model is used to reduce the number of dimensions required to represent the text, yet all the information of interest is highly pronounced. This enables a lower dimensional representation of the data leading to significantly faster computations.
Public/Granted literature
- US20140222823A1 METHOD AND APPARATUS FOR EXTRACTING JOURNEY OF LIFE ATTRIBUTES OF A USER FROM USER INTERACTIONS Public/Granted day:2014-08-07
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