Invention Grant
- Patent Title: Enterprise application integration on client computing devices
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Application No.: US15179783Application Date: 2016-06-10
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Publication No.: US09888118B2Publication Date: 2018-02-06
- Inventor: Alan Lugiai , Francesco Falanga
- Applicant: Softphone SRL
- Applicant Address: IT Milan
- Assignee: SOFTPHONE SRL
- Current Assignee: SOFTPHONE SRL
- Current Assignee Address: IT Milan
- Agency: Foley & Lardner LLP
- Agent James De Vellis
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; H04L12/24

Abstract:
Systems and methods of contact center data integration with customer relationship management (CRM) applications on client computing devices in contact center environments are provided. A workspace routing connector application, responsive to an actuation command, can integrate the contact center enterprise with the different enterprise. A configuration component of the workspace routing connector application can select a contact center parameter from a contact center enterprise server. The workspace routing connector application can display, in a graphical user interface, an available CRM application and a CRM script based on the contact center parameter, and can receive an indication of selection of the CRM application. Responsive to selection of the CRM application, the CRM script can provide, from the contact center enterprise server via the computer network, for display by a client computing device in a contact center environment, contact center data related to the contact center parameter.
Public/Granted literature
- US20160286046A1 ENTERPRISE APPLICATION INTEGRATION ON CLIENT COMPUTING DEVICES Public/Granted day:2016-09-29
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