Invention Grant
- Patent Title: Intelligent telephone call routing
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Application No.: US14644013Application Date: 2015-03-10
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Publication No.: US09756176B2Publication Date: 2017-09-05
- Inventor: Sekhar Sumanth Gorajala Chandra
- Applicant: Fortinet, Inc.
- Applicant Address: US CA Sunnyvale
- Assignee: Fortinet, Inc.
- Current Assignee: Fortinet, Inc.
- Current Assignee Address: US CA Sunnyvale
- Agency: Hamilton, DeSanctis & Cha LLP
- Main IPC: H04M3/22
- IPC: H04M3/22 ; H04M3/42 ; H04M3/54

Abstract:
Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log is maintained by a call monitor of a telephone system. The session log contains multiple call session records relating to telephone calls between internal extension numbers and external telephone numbers. An incoming telephone call from a telephone external to the telephone system is received by the call monitor. The session log is searched by the call monitor for a call session record corresponding to the external telephone number. When a result of the searching meets one or more predetermined or configurable conditions, then a switch of the telephone system is caused by the call monitor to route the incoming telephone call to one of the internal extension numbers.
Public/Granted literature
- US20160269560A1 INTELLIGENT TELEPHONE CALL ROUTING Public/Granted day:2016-09-15
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