Methods, systems, and techniques for dual-mode communication are provided. Example embodiments provide an enhanced mobile device that includes a low latency transceiver and a high latency transceiver. In some cases, the enhanced mobile device is operated by a customer and configured to interact with a point of service computing system via both the low and high latency transceivers to facilitate a customer interaction at a point of service location. For example, the enhanced mobile device may transmit via its high latency transceiver an indication that it is en route to the point of service location. Upon arrival at the point of service location, the enhanced mobile device may transmit via its low latency transceiver an indication that the customer has arrived at the point of service location. The point of service computing system may then provide a service based on the information received from the enhanced mobile device.