Invention Grant
- Patent Title: Systems and methods for data synchronization management between call centers and CRM systems
-
Application No.: US14485499Application Date: 2014-09-12
-
Publication No.: US09723075B2Publication Date: 2017-08-01
- Inventor: Bryan Pino , Derick Walburger , Kacie Mayberry , Chris Seaman , Rix Ryskamp
- Applicant: inContact, Inc.
- Applicant Address: US UT Salt Lake City
- Assignee: INCONTACT, INC.
- Current Assignee: INCONTACT, INC.
- Current Assignee Address: US UT Salt Lake City
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: H04L29/08
- IPC: H04L29/08

Abstract:
Systems and methods for synchronizing data between a communications management system and data management system. In some implementations, contact data may be requested from a data management system external to and/or operated by a distinct entity with respect to a communications management system. The requested contact data may be received at the communications management system and the communications management system may be used to establish a communication using at least one contact from the requested contact data. The requested contact data may be updated using data generated during the communication and then updated contact data may be transmitted to the data management system to synchronize the two systems.
Public/Granted literature
- US20150081841A1 SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION MANAGEMENT Public/Granted day:2015-03-19
Information query