An quality estimation method executed by a processor included in a quality estimation apparatus, the method includes obtaining a plurality of packets communicated between a client device at a first point and a server device; extracting a number of losses indicating the number of lost packets among the plurality of packets by analyzing the plurality of packets; determining statistics information of a delay time due to packet loss of the plurality of packets, based on the number of losses and quality information indicating quality of a network used for communication between a client device at a second point and the server device; and estimating a response time of the server device on operation performed by the client device at the second point based on the determined statistics information.