Invention Grant
- Patent Title: Computer-implemented system and method for processing caller responses
-
Application No.: US13893231Application Date: 2013-05-13
-
Publication No.: US09699315B2Publication Date: 2017-07-04
- Inventor: Adam Waalkes , Alastair Sutherland , Gilad Odinak , Haodong Howard Jiang
- Applicant: Intellisist, Inc.
- Applicant Address: US WA Seattle
- Assignee: Intellisist, Inc.
- Current Assignee: Intellisist, Inc.
- Current Assignee Address: US WA Seattle
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/523 ; H04M3/22 ; H04M3/51 ; H04M3/527
Abstract:
A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialog are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.
Public/Granted literature
- US20130251118A1 Computer-Implemented System And Method For Processing Caller Responses Public/Granted day:2013-09-26
Information query
