- Patent Title: Speech analytics system and methodology with accurate statistics
-
Application No.: US14759201Application Date: 2013-01-03
-
Publication No.: US09672825B2Publication Date: 2017-06-06
- Inventor: Mustafa Levent Arslan , Ali Haznedaro{hacek over (g)}lu
- Applicant: SESTEK SES VE ILETIŞIM BILGISAYAR TEKNOLOJILERI SANAYI VE TICARET ANONIM ŞIRKETI
- Applicant Address: TR Istanbul
- Assignee: SESTEK SES ILETISIM BILGISAYAR TEKNOLOJILERI SANAYI VE TICARET ANONIM SIRKETI
- Current Assignee: SESTEK SES ILETISIM BILGISAYAR TEKNOLOJILERI SANAYI VE TICARET ANONIM SIRKETI
- Current Assignee Address: TR Istanbul
- Agent Gokalp Bayramoglu
- International Application: PCT/TR2013/000002 WO 20130103
- International Announcement: WO2014/107141 WO 20140710
- Main IPC: H04M1/64
- IPC: H04M1/64 ; G10L15/26 ; G06N99/00 ; G06Q10/06 ; H04M3/22 ; G10L25/63 ; G10L15/20 ; H04L12/18 ; H04M3/42 ; H04M3/51 ; G10L25/93 ; G10L17/26 ; G10L25/84 ; G10L15/07
Abstract:
The present invention relates to implementing new ways of automatically and robustly evaluating agent performance, customer satisfaction, campaign and competitor analysis in a call-center and it is comprising; analysis consumer server, call pre-processing module, speech-to-text module, emotion recognition module, gender identification module and fraud detection module.
Public/Granted literature
- US20150350438A1 SPEECH ANALYTICS SYSTEM AND METHODOLOGY WITH ACCURATE STATISTICS Public/Granted day:2015-12-03
Information query
