Invention Grant
- Patent Title: Systems and methods for invoking chatbots in a channel based communication system
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Application No.: US15294368Application Date: 2016-10-14
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Publication No.: US09647968B2Publication Date: 2017-05-09
- Inventor: Richard Smullen , Joerg Habermeier , Soren Larson
- Applicant: Pypestream Inc.
- Applicant Address: US NY New York
- Assignee: Pypestream Inc
- Current Assignee: Pypestream Inc
- Current Assignee Address: US NY New York
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L12/58 ; H04L29/08 ; H04L12/18 ; H04L29/06

Abstract:
Disclosed systems and methods join a user to pre-existing primary communication channels based upon the information obtained from a user profile. Each channel hosts a different plurality of users and facilitates electronic communication between a corresponding enterprise data source and a remote user device associated with the user. The user is joined to one or more sub-channels associated within a primary channel. A message posted by the user is received and comprises a key identifying a sub-channel, an API token identifying the user, and a first communication. In response, an automated human interface module (bot), which includes a node graph to direct one or more states of a conversation, posts a responsive message including the key, the API token, and a second communication. The API token and key route the responsive message to the user device thereby initiating a secure conversation between the user device and an enterprise data source.
Public/Granted literature
- US20170048170A1 SYSTEMS AND METHODS FOR INVOKING CHATBOTS IN A CHANNEL BASED COMMUNICATION SYSTEM Public/Granted day:2017-02-16
Information query