A number of users interface with a network via a multiplex module, on a communication path established between the multiplex module and a point of presence. Some users may be served by one or more first channels of the communication path while one or more remaining users may be served by one or more additional channels of the communication path. Users having a basic service level agreement may be served by the first channels while users having an extended service level agreement may be served by the one or more additional channels. Allocation of users to distinct channel types based on their service level agreements may apply at a primary point of presence or may apply at a redundant point of presence.