The inventive method for remotely maintaining and controlling a security system comprises using a device to communicate using voice capable technology with an IVR in a host facility, selecting an action from a plurality of actions provided by the IVR, performing the action on the security system, and receiving a notification of performance of the action, wherein the host facility contacts the security system to perform the action. In one embodiment, the actions can control and/or monitor the security system. The method can further comprise creating an account with an identification code on the host facility and validating the code on the IVR. The method can also include translating the selected action into a command, sending a message to a GSM device in the security system, and, in response to the message, establishing a GPRS session between the security system and the host facility, wherein the session performs the command.