Invention Grant
- Patent Title: Automated testing of interactive voice response systems
- Patent Title (中): 互动语音应答系统的自动测试
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Application No.: US14460797Application Date: 2014-08-15
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Publication No.: US09438729B2Publication Date: 2016-09-06
- Inventor: VijayChandar Natesan , Rajesh Sarangapani , Surajit Chatterjee
- Applicant: Accenture Global Services Limited
- Applicant Address: IE Dublin
- Assignee: Accenture Global Services Limited
- Current Assignee: Accenture Global Services Limited
- Current Assignee Address: IE Dublin
- Agency: Harrity & Harrity, LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493

Abstract:
A device may receive an indication to test a call flow associated with an interactive voice response (IVR) system. The device may identify an input associated with the call flow, and may identify a first response associated with the call flow. The first response may be determined based on providing the input to the IVR system on a previous call. The device may initiate a test call with the IVR system. The test call may be initiated after the previous call, and may cause the input to be provided to the IVR system and a second response to be received from the IVR system. The device may identify the second response, and may compare first audio information, associated with the first response, and second audio information associated with the second response. The device may determine a test result based on the comparison, and may provide the test result.
Public/Granted literature
- US20160050317A1 AUTOMATED TESTING OF INTERACTIVE VOICE RESPONSE SYSTEMS Public/Granted day:2016-02-18
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