Embodiments relate to managing multi-level service level agreements (SLAs) in cloud-based networks. A resource managing module can manage resources in the cloud-based networks in response to the detection of one or more triggering events. In embodiments, the triggering events can be changeovers in time periods, or meeting or exceeding thresholds associated with end user operation of the resources in the cloud-based networks. The multi-level SLAs can specify how to adjust the resources in the cloud-based networks in response to the detection of the triggering events. The resource managing module can adjust applicable resources in the cloud-based networks as specified by the multi-level SLAs.