Invention Grant
- Patent Title: Distributed hardware/software system for managing agent status in a communication center
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Application No.: US14834307Application Date: 2015-08-24
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Publication No.: US09413892B2Publication Date: 2016-08-09
- Inventor: Stefaan Valere Albert Coussement
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/523 ; H04L29/08 ; H04M3/42 ; H04M7/00
Abstract:
An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the subscribing applications.
Public/Granted literature
- US20150365531A1 DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER Public/Granted day:2015-12-17
Information query
