A hand hygiene compliance (HHC) system that, in addition to monitoring hand hygiene, provides messaging and asset tracking capabilities to improve workflow amongst employees working at a facility. In one embodiment, the HHC system includes a control unit that is associated with a hand hygiene dispenser and programmed to enable use of a menu of icons each time the control unit detects use of the hand hygiene dispenser by as individual, wherein the icons allow the individual to, without limitation, communicate, enter, obtain, or update workflow information. More specifically, the menu of icons is displayed on a feedback device associated with the control unit, and users select icons by physically touching the feedback device. Alternatively, the control unit includes a gesture sense system which allows users to select one or more icons via touch-free gestures.