Invention Grant
- Patent Title: Method and apparatus for intent modeling and prediction
- Patent Title (中): 意图建模和预测的方法和装置
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Application No.: US13852942Application Date: 2013-03-28
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Publication No.: US09275342B2Publication Date: 2016-03-01
- Inventor: Ravi Vijayaraghavan , Subhash Ramchandra Kulkarni , Kranthi Mitra Adusumilli
- Applicant: 24/7 CUSTOMER, INC.
- Applicant Address: US CA Campbell
- Assignee: 24/7 Customer, Inc.
- Current Assignee: 24/7 Customer, Inc.
- Current Assignee Address: US CA Campbell
- Agency: Perkins Coie LLP
- Main IPC: G06N5/00
- IPC: G06N5/00 ; G06N99/00 ; G06Q30/02 ; G06Q30/06
Abstract:
A method and apparatus enables identification of customer characteristics and behavior, and predicts the customer's intent. Such prediction can be used to adopt various business strategies to increase the chances of conversion of customer interaction to a sale, and thereby can increase revenue, and/or enhance the customer's experience.
Public/Granted literature
- US20130268468A1 METHOD AND APPARATUS FOR INTENT MODELING AND PREDICTION Public/Granted day:2013-10-10
Information query
IPC分类:
| G | 物理 |
| G06 | 计算；推算或计数 |
| G06N | 基于特定计算模型的计算机系统 |
| G06N5/00 | 利用基于知识的模式的计算机系统 |
