Invention Grant
- Patent Title: Configuring a virtual reality environment in a contact center
- Patent Title (中): 在联络中心中配置虚拟现实环境
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Application No.: US13471954Application Date: 2012-05-15
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Publication No.: US09251504B2Publication Date: 2016-02-02
- Inventor: David L. Chavez
- Applicant: David L. Chavez
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06T19/00
- IPC: G06T19/00 ; G06Q10/10
Abstract:
A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment is configured based on collected information of various types.
Public/Granted literature
- US20130051548A1 CONFIGURING A VIRTUAL REALITY ENVIRONMENT IN A CONTACT CENTER Public/Granted day:2013-02-28
Information query
