Invention Grant
- Patent Title: Automated response system
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Application No.: US13955298Application Date: 2013-07-31
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Publication No.: US09077802B2Publication Date: 2015-07-07
- Inventor: Kulvir S. Bhogal , William A. Griffith , Indran Naick , Mark W. Talbot
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cuenot, Forsythe & Kim, LLC
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/51 ; H04M3/523 ; H04M3/493 ; G10L15/00

Abstract:
Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis and storing the semantic identifier of the first audible prompt in association with the response. The stored response is played responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt.
Public/Granted literature
- US20150030143A1 AUTOMATED RESPONSE SYSTEM Public/Granted day:2015-01-29
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