Invention Grant
US09077801B2 Prioritized prompt ordering and call processing in interactive voice response systems 有权
在交互式语音应答系统中优先提示订购和呼叫处理

Prioritized prompt ordering and call processing in interactive voice response systems
Abstract:
A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined based on call histories, address books, and distribution lists of the calling party and the group members of the destination. A weighted score is computed for each group member, and the group members are sorted based on the weighted scores. The sorted list of group members is then presented to the calling party for selection. Based on the calling party's selection the unified messaging system can further process the call.
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