Invention Grant
- Patent Title: System and method for quality auto-blending in call routing
- Patent Title (中): 呼叫路由中质量自动混合的系统和方法
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Application No.: US14319020Application Date: 2014-06-30
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Publication No.: US09077797B2Publication Date: 2015-07-07
- Inventor: Aakratee Saini , Avanish Pande , Joseph F. Conrey , Roy Ho
- Applicant: Tata Communications (America) Inc.
- Applicant Address: US VA Herndon
- Assignee: Tata Communications (America) Inc.
- Current Assignee: Tata Communications (America) Inc.
- Current Assignee Address: US VA Herndon
- Agency: Kaplan Breyer Schwarz & Ottesen, LLP
- Main IPC: H04M15/00
- IPC: H04M15/00 ; H04M7/00 ; H04M3/36 ; H04M7/12 ; H04Q3/66

Abstract:
A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.
Public/Granted literature
- US20140314224A1 SYSTEM AND METHOD FOR QUALITY AUTO-BLENDING IN CALL ROUTING Public/Granted day:2014-10-23
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