Invention Grant
US09076146B2 Personal customer care agent 有权
个人客户服务代理

Personal customer care agent
Abstract:
Aggregating information includes configuring, by at least one processor, a user profile that indicates user preferences for aggregated information. The at least one processor monitors information sources including the World Wide Web, business websites of interest, and online social media, based on the user preferences. Data obtained from the information sources is presented, based on the monitoring, by the at least one processor, in accordance with a presentation format, as the aggregated information, based on the user preferences. The at least one processor triggers updating of the presented aggregated information based on a change to the data at least one of the information sources and a change to the user profile.
Public/Granted literature
Information query
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