Invention Grant
- Patent Title: Personal customer care agent
- Patent Title (中): 个人客户服务代理
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Application No.: US12905172Application Date: 2010-10-15
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Publication No.: US09076146B2Publication Date: 2015-07-07
- Inventor: Junlan Feng , Srinivas Bangalore , Michael James Robert Johnston , Taniya Mishra
- Applicant: Junlan Feng , Srinivas Bangalore , Michael James Robert Johnston , Taniya Mishra
- Applicant Address: US GA Atlanta
- Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q10/00 ; G06Q30/02 ; G06Q30/06

Abstract:
Aggregating information includes configuring, by at least one processor, a user profile that indicates user preferences for aggregated information. The at least one processor monitors information sources including the World Wide Web, business websites of interest, and online social media, based on the user preferences. Data obtained from the information sources is presented, based on the monitoring, by the at least one processor, in accordance with a presentation format, as the aggregated information, based on the user preferences. The at least one processor triggers updating of the presented aggregated information based on a change to the data at least one of the information sources and a change to the user profile.
Public/Granted literature
- US20120095861A1 PERSONAL CUSTOMER CARE AGENT Public/Granted day:2012-04-19
Information query