The present invention relates to a method used to indicate a service interruption source, in a client device of said service comprising an interface to a first network, said device being connected to a remote server by means of a gateway to which said device is connected by means of said first network; comprising the steps for starting up a downloading session from said remote server of a content, the end of the session requiring an acknowledgement from the user, detecting the connection loss between the device and the gateway, detecting the connection recovery between the device and the gateway, sending information (S6) to the server indicating the device disconnection period.