Invention Grant
US09025737B2 Visual interactive voice response 有权
视觉交互式语音响应

Visual interactive voice response
Abstract:
Information is provided by an interactive voice response system. The interactive voice response system receives an initial communication initiated by a remote requesting party and addressed to a numbered communications address. Based upon receipt at the interactive voice response system of the initial communication, visual data to provide to the remote requesting party as part of an integrated interactive script is determined. The visual data is provided to the remote requesting party during the initial communication as part of the integrated interactive script.
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