Invention Grant
- Patent Title: Visual interactive voice response
- Patent Title (中): 视觉交互式语音响应
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Application No.: US12961620Application Date: 2010-12-07
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Publication No.: US09025737B2Publication Date: 2015-05-05
- Inventor: Kevin Ansia Li , Alicia Abella
- Applicant: Kevin Ansia Li , Alicia Abella
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493

Abstract:
Information is provided by an interactive voice response system. The interactive voice response system receives an initial communication initiated by a remote requesting party and addressed to a numbered communications address. Based upon receipt at the interactive voice response system of the initial communication, visual data to provide to the remote requesting party as part of an integrated interactive script is determined. The visual data is provided to the remote requesting party during the initial communication as part of the integrated interactive script.
Public/Granted literature
- US20120140904A1 VISUAL INTERACTIVE VOICE RESPONSE Public/Granted day:2012-06-07
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