Invention Grant
US08837709B2 Distributed hardware/software system for managing agent status in a communication center
有权
用于管理通信中心代理状态的分布式硬件/软件系统
- Patent Title: Distributed hardware/software system for managing agent status in a communication center
- Patent Title (中): 用于管理通信中心代理状态的分布式硬件/软件系统
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Application No.: US13773486Application Date: 2013-02-21
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Publication No.: US08837709B2Publication Date: 2014-09-16
- Inventor: Stefaan Valere Albert Coussement
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the subscribing applications.
Public/Granted literature
- US20130166624A1 DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER Public/Granted day:2013-06-27
Information query
