Invention Grant
- Patent Title: Method and system for pricing software service requests
- Patent Title (中): 软件服务请求定价的方法和系统
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Application No.: US12431122Application Date: 2009-04-28
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Publication No.: US08799056B2Publication Date: 2014-08-05
- Inventor: Vishnuraj Kunjur , Mathew Shaji , Atul Jain , Amitava Banerjee , Bhaskarb , Anoop Kumar , Savio D'Souza , Saktipada Maity , Santhi Sandirassegarane
- Applicant: Vishnuraj Kunjur , Mathew Shaji , Atul Jain , Amitava Banerjee , Bhaskarb , Anoop Kumar , Savio D'Souza , Saktipada Maity , Santhi Sandirassegarane
- Applicant Address: IN
- Assignee: Infosys Limited
- Current Assignee: Infosys Limited
- Current Assignee Address: IN
- Agency: Lerner, David, Littenberg, Krumholz & Mentlik, LLP
- Priority: IN1045/CHE/2008 20080428
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/00 ; G06F17/00 ; G06G7/00
Abstract:
A system and method for pricing software service requests is provided. The method includes entering input details corresponding to a clients' software service usage data. The method further includes calculating a cost per ticket for each severity level of the software service request. A margin for each severity level is assigned to each severity level in the order of increasing severity. Thereafter, a price per software service request is calculated for each severity level using the corresponding margin. Additionally, the method includes determining an optimal staffing scheme corresponding to one or more software services.
Public/Granted literature
- US20090299786A1 METHOD AND SYSTEM FOR PRICING SOFTWARE SERVICE REQUESTS Public/Granted day:2009-12-03
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