A system and method for identifying, marking, retaining and aggregating attribute metrics for service order and trouble tickets (ticket data) may be performed as the service order and trouble tickets are loaded into a central data repository to allow user summary reports to be created. Ticket data may be received from remote data repositories by a central repository. The ticket data by then be stored in data records at the central location, then attributes of the ticket data may be calculated. A summary table of the ticket data may then be stored at the central repository, which the metric data in the summary table being updated as records are processed. A report of the attributes may then be generated directly from the summary table.