Invention Grant
- Patent Title: System and method for managing a customer service session
- Patent Title (中): 用于管理客户服务会话的系统和方法
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Application No.: US13013866Application Date: 2011-01-26
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Publication No.: US08693998B2Publication Date: 2014-04-08
- Inventor: Leon Portman , Ilan Yosef , Zvika Moretzky , Assaf Frenkel
- Applicant: Leon Portman , Ilan Yosef , Zvika Moretzky , Assaf Frenkel
- Applicant Address: IL Ra'anana
- Assignee: Nice-Systems Ltd.
- Current Assignee: Nice-Systems Ltd.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: H04W4/00
- IPC: H04W4/00
Abstract:
Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.
Public/Granted literature
- US20120190333A1 SYSTEM AND METHOD FOR MANAGING A CUSTOMER SERVICE SESSION Public/Granted day:2012-07-26
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