A remote support site having a detector internally collecting information on a user-selectable intrinsic broadcast characteristic of a media-playing set or television and a server enabling specification of a preferred setting for such characteristic from this information. A method including maintaining a remote site, therefrom internally collecting information from the set about a user-selectable intrinsic broadcast characteristic, and therefrom specifying a preferred setting for such characteristic. A similar method but information detected upon user request about user-adjustable component for selecting on-screen characteristic and final step is remotely adjusting component. A similar method but information is about broadcast characteristic potentially selectable initially by user instead remotely specified initially. A similar method but information is about plural broadcast characteristics and final step is remotely providing settings for each. Two methods on menu-free TV control via remote and a method listing possible broadcast outcomes so user can readily target outcome to resolve.