A method for updating floor information for display by an elevator in a remote property includes receiving, from a property server, data indicative of a floor for which the elevator lacks floor information, receiving, from a remotely executing process, new floor information for the floor; storing the new floor information in a floor information database; receiving, from the property server, a request identifying the remote property and requesting updated floor information for the remote property; and retrieving updated floor information from the floor-information database.