Aspects of the disclosure include computer-implemented methods and apparatus for providing an insurance claim satisfaction guarantee. The computer-implemented method or apparatus may include an insurance claim satisfaction guarantee server that receives a dissatisfaction notice based on a customer service guarantee received during an insurance claim and verifies that a loss payment was awarded on the insurance claim. Additionally, the insurance claim satisfaction guarantee server may determine that the dissatisfaction notice was received within a period of time of the insurance claim. Furthermore, the insurance claim satisfaction guarantee server may issue a guarantee payment in the amount equal to an insurance premium if the loss payment was awarded and the dissatisfaction notice was provided within the time period.