According to an aspect of the embodiment, a switch for information acquisition, which is included in an information processing apparatus, inputs an acquisition instruction of information for a hung-up cause investigation. A trace information acquiring unit, which is included in the information processing apparatus, acquires trace information of a first target process, which is set in a trace information setting file. A core file generating unit, which is included in the information processing apparatus, generates a core file of a second target process, which is set in a core setting file.